| Description |
Pay Rate:
The annual base salary range for this position $110k to $130k. Please note that the salary information is a general guideline only. At Sawdey Solution Services, we recognize that attracting the best talent is key to our strategy and success as a company. We will consider several factors when extending an offer to an applicant. These factors include (but are not limited to) the position, associated responsibilities, work experience, education, related training, and related skills. Position Location:
Remote, USA Preferred location: New Hampshire/Southern Vermont Work Environment:
Remote/Telework/Work from Home Who You'll Report To:
This position will report directly to the Executive Director of Managed Services and Information Security. About the Role:
This position falls under the umbrella of Sawdey's Managed Services Division (MSD). Sawdey MSD is a full-service Managed Service Provider (MSP)/Managed Security Service Provider (MSSP) providing IT and/or cybersecurity services to a variety of different clients (defense/government contractors, municipalities, non-profits, commercial organizations, etc.).
The Technical Engineer is responsible for the planning, designing, execution, and implementation of client projects and external IT solutions. This position requires someone with Tier 2 knowledge and capabilities and works with minimal supervision, particularly in areas that demand advanced technical skills. They will have a primary responsibility for project implementation, maintaining the design and integrity of client IT systems, and long-term client support. Additionally, this position acts as a key resource for managing and resolving client support escalations. It is essential for this team member to deliver outstanding customer service, expert problem solving, resolve problems promptly, ensure systems are highly available and reliable, communicate effectively, and contribute positively to the team. Additional Responsibilities Include, but are not Limited To:
* Work directly with client POCs and client Senior Management on project planning, execution, and implementation.
* Develop implementation and migration plans that meet project goals and security requirements.
* Serve as the client POC and work independently to complete project tasks as efficiently and timely as possible.
* Proactively communicate with clients to inform them of project progress, impending changes, and agreed upon outages.
* Handle client support ticket escalations from Tier 0-2 service technicians.
* Perform remote troubleshooting using diagnostic techniques and tools asking pertinent questions.
* Provide detailed, professional notes and descriptions within all support ticket escalations.
* Create and distribute technical documentation outlining system architecture and implementation.
* Execute multiple types of Exchange migrations (e.g., hybrid, Office 365 tenant-to-tenant, hosted-to-cloud).
* Execute SharePoint migrations (on-premises-to-cloud, Office 365 tenant-to-tenant).
* Configure, troubleshoot, and support Exchange Online, SharePoint Online, Teams, OneDrive for Business, Intune, Entra Active Directory, and any other relevant applications.
* Manage and deploy Intune in support of meeting policy and compliance goals.
* Manage and deploy Windows Servers and associated applications
* Manage and deploy VMWare or Hyper-V environments
* Deliver weekly project updates to the IT Service Manager and/or Executive Director of Information Security and Managed Services depending on who is the assigned Project Manager.
* Stay current on new industry specific technologies as it relates to the position.
* Provide system administrator support relating to technical issues involving Microsoft's core business applications and operating systems.
* Assist end-users with questions and problems by working tickets submitted to the service desk via the ConnectWise Manage system.
* Communicate and collaborate with corporate employees, clients, and colleagues in a professional, respectful, and timely manner.
* May meet with current or prospective clients to assist in evaluating potential project work.
* May assist in working reactive, proactive, and Install, Move, Add, and Change (IMAC) service tickets as needed.
* Perform manual patching and vulnerability remediation as needed
* Understand and adhere to Cybersecurity Maturity Model Certification (CMMC) requirements and policies.
* May serve as a mentor to fellow Sawdey MSD team members.
* Participate in an on-call rotation.
* Perform other duties, as assigned. Experience Requirements:
* Five (5) + years of IT-related experience.
* Three (3) + years of experience performing server and 365 migrations.
* Must have experience working with at least some of the following:
o Microsoft 365
o Azure IaaS, PaaS, SaaS Services
o Exchange Online
o SharePoint
o OneDrive
o Teams
o Microsoft Defender
o Windows Server
o VMWare
Education Requirements:
Associate's or Bachelor's degree in an IT-related field preferred. Certificate, License, and Registration Requirements:
* One or more of the following certifications are desired, but not required:
o Certified Cloud Security Professional (CCSP)
o Microsoft Certified Systems Engineer (MCSE)
o CompTIA A+
o CompTIA Network+
o CompTIA Security+
o Microsoft Certified Technology Associate (MTA)
o Microsoft Certified Solutions Administrator (MCSA)
o Microsoft Certified: Azure Administrator Associate
o Microsoft Certified: Azure Security Engineer Associate
o Microsoft 365 Certified: Security Administrator Associate
o Microsoft 365 Certified: Messaging Administrator Associate
o Microsoft 365 Certified: Teams Administrator Associate
o Microsoft 365 Certified: Enterprise Administrator Expert Other Required Skills & Abilities:
* Must be able to effectively communicate with customer and fulfill all duties and responsibilities as listed in the contract.
* Must be proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel, and Outlook.
* Must be able to communicate and collaborate with corporate employees, clients, and colleagues in a professional, respectful, and timely manner.
* Must have daily and accurate time entry accounting for all service and non-service tasks.
* Must be able to articulate technical information to non-technical people.
* Must be self-motivated and self-directed with the ability to work with minimal direction and oversite.
* Must be able to pay very close attention to detail.
* Must be able to participate in an on-call rotation.
* Must be able to use personal smartphone device on an as-needed basis to perform job-related tasks such as supporting an on-call rotation, accessing Microsoft Teams and Outlook, and enabling/signing into multi-factor authentication (MFA) applications.
o Please Note: Incoming and Outgoing calls are made via an assigned extension in Microsoft Teams desktop. There is no requirement to use a personal smartphone device to support phone calls. Background Check Requirements:
Must be able to pass a favorable Background Check. US Citizenship Requirements:
To comply with CMMC requirements, as well as U.S. Government contracts, U.S. citizenship is required. Benefits at Sawdey MSD:
At Sawdey MSD, we offer an extensive benefits package. Our employee-focused benefits for full-time employees include: * Vibrant Company Culture: Become an integral part of our positive, encouraging, and uplifting team culture; we are all on this mission together!
* Healthy Work-Life Balance: We place a strong emphasis on work-life balance; we don't just 'talk the talk' in terms of work-life balance, we 'walk the walk'! We not only support, but highly encourage, prioritizing your health and well-being.
* Competitive Compensation Package: Competitive rates with comprehensive medical, dental, and vision benefits for you, your spouse, and your dependents.
o Health Saving Account (HSA) with employer contributions.
o Dependent-care Flexible Spending Account (FSA).
o Parking and Transit Flexible Spending Account (FSA).
o Excellent PTO package (based on status).
o Immediately vested 401 (k) with employer matching.
o Employee Assistance Program (EAP).
o Employee Referral program with compensated referrals!
o Additional benefits offered!
* Extra Compensation Opportunities:
o Additional compensation for on-call duty weeks, including a premium for weeks that include a Federal holiday.
* Grow With Us: We offer a paid Training and Tuition reimbursement program to help you advance and excel in your career. We also offer an employee mentorship program and prioritize internal promotions and success. Sawdey MSD firmly believes in our employees and advocates an environment to promote from within, which serves to boost morale while keeping high performers engaged and challenged. We also place the utmost importance on team building and collaboration in a remote environment. To promote these beliefs, you will also find additional benefits and programs that will enrich your career here at Sawdey MSD: * Lunch and learns.
* Employee mentorship program.
* Focus on internal career advancement and growth.
* Virtual team building activities.
* Wellness challenges.
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Sawdey Solution Services
flexible benefit account, tuition reimbursement, remote work
Mar 28, 2025 