Call Center Representative

TEKsystems
$16.50 - $18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Indiana, Indianapolis
Mar 28, 2025
TekSystems is hiring CSRs for a health insurance company in Indianapolis, IN! Candidates for this position will be taking Inbound calls from Members. They will be on the phones most of the day. They will document calls into the system as they happen. Calls would include: Members: -Assisting by looking up what their insurance may or may not cover -Issues with billing, requests for a new card -If specific products will be covered by their insurance -Updating address's in the system -Locating doctors in the network for them Once candidates master Inbound calls, they could move to take Outbound calls which include: -Members call in and complete health screens. -Set up profiles for candidates -Assign serious issues to case managers Schedule: -Monday-Friday, 8am-8pm availability -Will work 8:30-5pm or 9:30-6pm for majority of shifts. They will need to be able to work one 11:30-8pm shift every 2 weeks. This will be when they are out of training. Pay and Benefits The pay range for this position is $16.50 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Indianapolis,IN. Application Deadline This position is anticipated to close on Apr 10, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.