ServiceNow Technical Product Owner-HR Service Delivery (HRSD)

Worley is a global professional services company of energy, chemicals, and resources experts headquartered in Australia. Right now, we're bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals, and resources that society needs now. We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects.

Summary:

We are seeking a highly skilled ServiceNow Technical Product Owner - HRSD to lead the design, implementation, and management of our ServiceNow HR Service Delivery (HRSD) platform. The ideal candidate will be responsible for translating business needs into actionable technical requirements, driving platform enhancements, and ensuring seamless integration within our IT and HR ecosystems.

Purpose:

The ServiceNow Technical Product Owner-HRSD will act as the primary point of contact between functional stakeholders and the ServiceNow development team, ensuring ServiceNow HRSD solutions align with business requirements while driving system enhancements and process automation.

Responsibilities:

• Own the delivery of the HRSD technical roadmap and technology strategy for ServiceNow HRSD enterprise module.
• Define the technical approach to meet functional requirements, ensuring alignment with business goals and technical feasibility.
• Identify and prioritize technical debt, ensuring the long-term health and maintainability of the product.
• Collaborate with the ServiceNow development team for delivery.
• Manage the technical product continual improvement - maintenance and upgrades.
• Prioritize the product backlog using a data-driven approach and agile methodologies.
• Work closely with the core ServiceNow Platform team to ensure efficient and effective configuration and customization of the platform.
• Oversee integrations between HRSD and other systems ensuring real-time, or batch data synchronization as needed.
• Ensure the platform complies with privacy regulations and internal data governance and security policies.

Technical/Industry Experience:

• Proven ability to lead cross-functional teams and deliver complex HR technology projects on time and within budget.
• Experience directing offshore development teams and third-party implementation partners.
• Experience integrating HRSD with Oracle, SAP & Workday is highly desirable.
• Experience in an organization with multiple Business Units with diverse needs is highly desirable.
• Hands on experience on implementing various COEs, lifecycle events, employee Onboarding/Offboarding, HR Profiles, Etc.
• Experience with multi-country business units and designing solutions that incorporate differences in regulations and business practices across geographies.
• Experience in Agile methodologies and backlog management.
• Expertise in ServiceNow HRSD modules: Case and Knowledge Management, Employee Service Center, Lifecycle Events, and Journeys.
• Technical knowledge of ServiceNow architecture, data models, and integrations.
• Strong understanding of HR processes and service management best practices.
• Knowledge of integration protocols (APIs, middleware) between ServiceNow and other systems such as Oracle, Salesforce etc.,
• Demonstrated success in aligning technology teams with business and product objectives.
• Excellent communication skills with the ability to influence and align stakeholders at all levels.

Education - Qualifications, Accreditation, Training:

Required:

• 12+ years of experience in HR Technology, with at least 4 years leading ServiceNow HRSD as technical Product Owner, Tech Lead, or Functional HRSD Architect.
• Bachelors degree in Information Technology, Computer Science, HR Technology, or a related field.

Preferred:

• Advanced degree in a relevant field.
• ServiceNow certifications (e.g., CSA, CAD, Certified Implementation Specialist - HRSD).
• Background in Agile/Scrum methodologies for product development and delivery.
• Experience managing HR technology transformations in a complex enterprise environment.
  

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection, and innovation.

We're building a diverse, inclusive, and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.

Whatever your ambition, there's a path for you here. And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

We're committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Our policy is to conduct background checks for all candidates who accept an offer of employment with us.

Please note: No agency representation or submissions will be recognized for this vacancy.