Office Support Assistant II - Child Support

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For application inquiries please contact careers@milwaukeecountywi.gov.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Office Support Assistant 2

Child Support

Hourly Pay Rate: $14.87 - $22.28

Closing Date: April 04, 2025, or upon receipt of the first 50 application submissions received

Job Summary: Maintain the KIDS/wiKIDS database and assist with the processing of accurate legal documents. Provide necessary clerical support under the guidance of the lead worker to ensure compliance with Federal Regulations, State laws and mandates Coordinate with court calendars. This position allows the department to achieve performance measures set by the State of Wisconsin and to be able to provide timely and efficient service to the families in Milwaukee County.

Essential Duties and Responsibilities:

• Create standardized legal documents and letters. Verify accuracy of keyboarded copy against original documentation
• Upload legal documents to the appropriate attorney queue in the e-file system.
• Scan or upload case documents to OnBase, the internal electronic case file system
• Download legal documents from e-filing, print and assemble pleadings for each party. Deliver documents to SOP unit for processing
• Accurately enter and/or update KIDS and other databases with various information.
• Perform searches of other databases
• Process incoming and outgoing mail.
• Act as a receptionist and refer visitors to the appropriate area or office for further assistance. Answer telephone inquiries
• Other duties as may be assigned.

Minimum Qualifications:

• Possession of a High School Diploma or GED equivalent

• Current resident of the State of Wisconsin
• At least one (1) year of full-time office clerical experience
• Basic knowledge of all related computer and software applications, such as word processing and spreadsheets

Additional Knowledge, Skills, and Abilities: Knowledge of modern office methods, spelling, grammar, and punctuation. Using various office machines, customer service with contact skills over the telephone and in person. Basic data entry skills with a high rate of accuracy, written and oral communication skills, organizational skills and the ability to follow oral/written instructions. Maintain records, files, and store items according to file codes or classifications. Perform basic math computations and work effectively and harmoniously with others.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

PG - NR12

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.

• Milwaukee, WI, USA