IT Resiliency Services Manager

North Carolina State University

$80,000 - $90,000

remote work

United States, North Carolina, Raleigh

Mar 28, 2025

Posting Information

Posting Number	PG194026EP
Internal Recruitment	No
Working Title	IT Resiliency Services Manager
Anticipated Hiring Range	$80,000 - $90,000
Work Schedule	Monday to Friday, 8:00 AM to 5:00 PM, with some flexibility and potential remote work options, subject to management approval
Job Location	Raleigh, NC
Department	EHPS Strategic Initiatives
About the Department	NC State University, the largest public university in North Carolina, is a leading research institution with over 38,000 students and 9,000 faculty and staff. It comprises twelve colleges and offers diverse academic and research programs, including engineering, agriculture, sciences, and veterinary medicine. Recognized nationally for its research in fields like big data, biomedical engineering, and food safety, NC State ranks 6th in research spending among public universities without a medical school. The university is a top employer in North Carolina, known for its dynamic workplace culture. The primary function of the organizational unit, Emergency Preparedness, is to administer and manage campus emergency preparedness, fire and life safety programs and insurance and risk management for the EHPS division.
Essential Job Duties	Position Overview: Are you a technology-driven professional with a passion for ensuring mission-critical systems are operational at all times? The IT Resiliency Services Manager position is your opportunity to play a pivotal role in ensuring the smooth operation of emergency and life-safety communications for our entire campus. You will manage the technologies and systems that protect the lives of students, staff, and faculty during emergencies. From fire alarms and communication devices to weather monitoring systems and emergency operations support, your expertise will be at the heart of our resilience efforts. Join our dynamic team, where your technical skills and leadership will help maintain the seamless operation of our cutting-edge systems, ensuring a safe and secure environment for all. Key Responsibilities: Technical Expertise: Serve as the go-to technical resource for emergency communications and emergency operations center (EOC) IT systems. Continuously evaluate emerging telecommunication technologies and integrations to enhance how our EOC manages data and voice communications. Develop and maintain Standard Operating Procedures for emergency operations and communications, ensuring efficiency and effectiveness during critical situations. Collaborate with campus partners in public safety, emergency management, and security to develop continuity of operations plans. Provide on-site hardware support, including configuration, setup, and troubleshooting, working alongside IT teams and other departments. Program/Project Administration: Oversee the operation of radio transmission systems, ensuring compliance with FCC regulations to support campus emergency operations and special events. Actively participate in budget planning, including researching, recommending, and preparing purchase requests for new technologies, equipment, and software. Manage the entire lifecycle of service requests and projects, from planning and installation to testing and acceptance. Act as the primary liaison for assigned software systems critical to emergency operations. Consultation and Strategy: Lead the research, planning, and coordination of upgrades for systems like emergency notifications, communication devices, and more, partnering with vendors and campus staff. Evaluate the cost-effectiveness of new system integrations and ensure alignment with industry best practices. Supervise IT projects involving student workers, overseeing their hiring, work plans, and day-to-day responsibilities. Serve as the continuity coordinator for IT-related emergency and disaster procedures, ensuring preparedness and quick recovery during disruptions. Information Analysis & Decision-Making: Partner with vendors and internal teams to enhance the EOC's ability to receive and process crucial data. Co-manage land-mobile-radio systems, handling everything from installation and programming to preventative maintenance and repair. Coordinate the procurement and maintenance of hardware and mobile equipment, ensuring optimal functionality for emergency response teams. Communication & Marketing : Work closely with local and state agencies (e.g., Raleigh Wake 911, NC Emergency Management) to ensure seamless coordination during emergencies. Develop training materials, support documentation, and outreach content to foster knowledge sharing and enhance departmental programming.
Other Responsibilities	Administers IT support and reports for operational efforts of emergency personnel at university football games and other major special events. Other duties as assigned.

Qualifications

Minimum Education and Experience	Associate's degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment OR Bachelor's degree and experience in the information technology field related to the area of assignment OR Bachelor's degree in Computer Science, Information Technology, or related discipline OR An equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Other Required Qualifications	Proven experience in managing and supporting emergency communications and operations systems. Strong understanding of technical systems, telecommunications, and security technologies. Excellent project management skills and the ability to oversee multiple projects simultaneously. Ability to collaborate effectively with varied campus departments and external partners. Excellent written and verbal communication skills, with a knack for presenting technical information to non-technical stakeholders.
Preferred Qualifications	Ability to multitask, troubleshoot, and manage complex and diverse IT footprint
Required License(s) or Certification(s)	NA
Valid NC Driver's License required	Yes
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	03/28/2025
Anticipated Close Date	Open until filled
Special Instructions to Applicants	Along with your completed application, please include as attachmenst a resume and cover letter.

Position Details

Position Number	00060070
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Fire/Explosions
Department ID	427001 - EHPS Strategic Initiatives
AA/EEO	NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.