Event Onsite Support Technician

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

We're looking for a talented Events Ops Technician to provide support in owning world class event presentations beginning to end. You'll join a team whose mission is to provide joy through frictionless support that is globally consistent and solves problems in innovative and creative ways to have a big impact.

Events Ops Technician
*Reviews onsite MPR client requests and provide technical direction for the planning, scheduling, and delivery of services
*Operates PTZ cameras, video switchers, digital audio mixers, and Crestron routing systems for large and medium scale events
*Manages streaming encoding and quality during live events, trim and deliver recorded events
*Technical point person during board meetings and high-profile conference calls
*Partners with vendor technicians on larger scale events
*Partners with training supervisor to train incoming Help Desk technicians on events best practices
*Contributes to documentation of on-site equipment and protocols
*Collaborates with AV engineering team on projects requiring operational assistance such as testing new additions to spaces and getting spaces ready for build outs
*Manages maintenance testing for event spaces and studios such as pre-show testing and post power outage testing
*Maintains studio and event inventory
*Keeps event computer fleet up to date and compliant with Corp Sec as needed

Requirements include
*Experience owning smaller events end to end from event request to technical execution
*Operational experience with event production equipment - audio mixers, microphones, video switchers, etc
*History of direct customer service
*Versed in Apple OS, presentation software like Keynote, PPT
*Some exposure to video conferencing, streaming
*Excellent communication skills utilizing tools like Google Suite, Zendesk, Slack, and Jira

Estimated Pay Range: $36.69 - $43.00 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.