Associate Program Manager, Custom Products

OUR TEAM: The Custom Operations team is a cross-functional group of experts empowered to actively participate in solving problems with innovation and flexibility. Our main objective is managing multiple projects focused on customization of Promega reagents and services. From simple changes in product size or packaging to the development of custom assays and high-throughput solutions, our custom offerings span a breadth of capabilities in manufacturing, technology development, assay automation, and inventory management. Those who are successful on our team are highly motivated, enjoy working collaboratively on complex problems, communicate effectively, and navigate through ambiguity. We are looking to grow our team with professionals who share these values and who are energized by new opportunities in a fast-paced operations environment!

YOUR ROLE: As an Associate Program Manager on our team, you'll manage multiple customer projects with a focus on quality, quick turnaround, and clear communication. You'll serve as the central point of contact between cross-functional teams - including Quality Assurance, Sales, Marketing, Operations, and clients - ensuring alignment throughout the project lifecycle and proactively addressing challenges as they arise. You may also be expected to roll up your sleeves and work alongside teams to ensure projects meet both client expectations and internal operational goals.

YOUR EXPERIENCE: We are looking for team members who bring strong communication skills, the ability to manage competing priorities, and a track record of adaptability in fast-paced environments. An ideal candidate will have a background in life sciences, experience with project coordination or process improvement, and the initiative to grow through hands-on experience. Success in this role also requires the ability to navigate ambiguity, maintain attention to detail, and collaborate effectively across organizational levels. Experience working with international clients is highly valued.

CORE DUTIES:

1. Manage custom product timelines across multiple production groups, ensuring on-time delivery by coordinating tasks and resources.

2. Utilize internal software to extract data for COGS and other business metrics and set up new part numbers for custom products.

3. Identify potential obstacles and resource bottlenecks, working closely with leadership to develop and implement solutions.

4. Interact with Marketing, QA, R&D, and Sales teams to understand customer requirements and assist in evaluating technical solutions.

5. Build relationships with internal and external customers to meet expectations, managing communication and issues with supervision.

6. Participate in project management activities, supporting the execution of custom/co-development projects and ensuring timely completion.

7. Assist in writing and maintaining documentation according to Promega's Quality System.

8. Demonstrate inclusion through words and actions, ensuring a safe and respectful workspace.

9. Embrace and incorporate Promega's 6 ESI core principles in daily work activities.

10. Understand and comply with ethical, legal, and regulatory requirements applicable to our business.

KEY QUALIFICATIONS:

1. B.S. degree in Genetics, Biotechnology, Molecular Biology, or a related field, with a minimum of 3-5 years of experience in a similar role, demonstrating foundational problem-solving skills and experience with molecular biology, microbiology, or cell biology techniques.

2. Strong organizational and multi-tasking abilities, capable of managing multiple tasks in a dynamic environment with guidance.

3. Proven ability to work effectively within a team, contributing to project goals and supporting colleagues.

4. Basic proficiency with computer systems for inventory tracking and project management, with a willingness to learn and adapt to new technologies.

5. Strong written and verbal communication skills, with the ability to document processes and interact productively with both scientists and customers.

PREFERRED QUALIFICATIONS:

1. Formal Project Management training or certification, with a foundational understanding of project management principles.

2. Experience in Manufacturing, R&D, or QA, with exposure to ERP systems (e.g., SAP) and industry standards and practices.

3. Basic knowledge of ISO 9001 or cGMP, with a willingness to learn and adhere to quality and regulatory standards.

PHYSICAL DEMANDS:

1. Manual dexterity and sensory abilities to handle data entry for extended periods.

2. Capability to operate office and computer equipment.

3. Ability to work in a laboratory setting, handling equipment, and standing for extended periods.

At Promega, we are committed to building a diverse workforce that reflects the communities we serve and creating a culture where everyone belongs. As an Equal Opportunity Employer, we welcome and encourage applications from all backgrounds, ensuring that employment decisions are made fairly and equitably.