Mortgage Program Coordinator

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GENERAL FUNCTION:

Manage the administration and daily execution of the Program. Responsible for aligning, directing, and managing the daily coordination for new and existing program participants to ensure they receive necessary support. The Program Coordinator will work with Key Partners to ensure a Best in Class on boarding experience for all program participants.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensure that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

*Partner with key leaders across Leadership, Human Capital Partners and identified Program Stakeholders

regarding training needs, curriculum design and delivery to ensure relevant solutions.

*Partner with content owners and/or Enterprise Learning (EL) to refresh and develop components of respective training

program(s) including learning objectives, performance objectives, content, assessments, etc.

*Dedicated resource to ensure consistent execution and on boarding experience for the Program

* Establish operating rhythms and maintain regular communication with key partners throughout all phases of the program

Monitor progress of participants and ensure confirmation of learning, evaluate learning needs through knowledge checks and

survey results and make recommendations to address identified concerns or opportunities.

*Provide recommendations and perspectives on new and existing processes that help to strengthen the Program effectiveness

and creates sustainability.

* Schedule and facilitate monthly onboarding classroom programs and ongoing reconnect sessions.

* Set program participants performance expectations and partner with key stakeholders to hold them accountable, provides.

coaching to those in support of the program

* Monitor results of program alumni to look for ways to enhance current program processes and strategies.

* Set clear expectations with established mentors

* Additional job responsibilities as assigned

SUPERVISORY RESPONSIBILITIES: Collaborates with key program leaders to provide informal and formal timely, candid, and constructive performance feedback.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Must have a bachelor's degree; equivalent combination of education and experience could be considered if other requirements are met.

*Must have expertise in the following areas: consultative skills, facilitation skills, project management, coaching and evaluating

learning results

* Excellent written and oral communication skills required.

Must have strong organizational, interpersonal and presentation skills to be effective with multiple client groups at all levels.

within the Mortgage line of business.

* Strong relationship and influencing skills.

* Must be proficient in all Microsoft and Cisco desktop applications including PowerPoint, Word, Excel, and WebEx

WORKING CONDITIONS:

* Normal office environment.

* Extended viewing of computer screens.

* Local and overnight business travel: estimated at less than 20% travel.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.