Customer Service Representative Team Lead
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![]() United States, South Carolina, Elgin | |
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Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces. "Nexus" means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,300 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems. Purpose of the Job
Imagine being part of a team that supplies the essential element for life. Water is the very foundation of this planet, the life-giving essence in all of us. Driven, knowledgeable, and passionate about this essential resource, the South Carolina Water Utilities team, a subsidiary of Nexus Water Group, is in the business of delivering a product everyone uses and depends on. As part of our ongoing commitment to operational excellence, we are seeking a dependable Customer Service Representative Team Leadto join our team and play a crucial role in the Customer Experience department. ESSENTIAL FUNCTIONS * Acts as the primary point of contact for customers with complex inquiries or escalated issues related to water and wastewater services. Competencies
Communicating Effectively
Delivering High Quality Work
Serving Customers
Supporting Coworkers Education
H.S. Diploma or GED in General Certifications Physical Requirements
Office-Based Role Work Experience
3 + years of contact center related experience We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law. We are an E-Verify participating employer. |