Facilities Specialist

POSITION SUMMARY

The Facilities Specialist is responsible for the operation and maintenance of building mechanical equipment. The individual will maintain and troubleshoot all mechanical equipment at 25 Madison (ie. supplemental air-conditioning units, commercial grade kitchen appliances, CATV, IPTV, Satellite telephones, low voltage cabling, MFD/IDF/wire management.). The ideal candidate will also have cursory knowledge of building mechanical equipment (A/C, BMS, pumps, lighting controls).

This position will be on a Hybrid schedule with 4-5 days per week in the NYC office.

JOB RESPONSIBILITIES

• Responds to daily requests for maintenance in areas related, but not limited to, kitchen equipment, television, satellite, and access points

• Responsible for basic maintenance and repair of the facility, including interior, exterior, and vital systems (HVAC, plumbing, electrical).

• Responds to emergency repair requests to ensure equipment is in working order

• Leads coordination for third-party vendors to respond to mechanical needs and repair requests

• Serves as a liaison and coordinator for the building property management team by responding to requests for property maintenance and repairs as required

• Manages active requests for maintenance and responds to urgent matters by providing mechanical intervention or engaging with third-party vendors to provide specialized repairs

• Routinely gains knowledge in rudimentary workings of mechanical equipment, applies gained knowledge in troubleshooting of equipment within the building

• Prioritizes work sequencing and order of task completion considering current and future meeting room usage and determines equipment to remain; identifies or anticipates problems and takes corrective action

• Provides customer service and communicates with facility users to ensure event needs are met; assesses and resolves customer complaints

• Navigate and manage an Internal Work Order Management Ticketing System (IWMS) to ensure efficient maintenance of workspace for Sony employees, inclusive of space management, asset management and employee-wide service requests.

• Gain expertise in the backend administration, settings, and functionality of the IWMS through training sessions and hands-on experience, including the development of a high-level understanding of the key project partners, implementation and integration of the software.

• Regularly review, update, and maintain building CAD drawings to ensure accurate space planning and facility management, incorporating changes from ongoing in-building construction projects.

• Routinely inspects facilities to ensure employee safety and proper mechanical functioning

• Other duties and responsibilities as assigned

• Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above

QUALIFICATIONS FOR POSITION

Your qualifications and experience should include:

• High school diploma or GED equivalent required

• Work experience in building operations experience is required

• Knowledge of space planning, CAD design, and related software is a plus.

• Strong communication skills with the ability to provide clear, timely, and effective updates across multiple channels (Microsoft Outlook, Teams) to internal facilities teams, building partners, and external vendors throughout the maintenance process.

• Quick learner who is highly motivated and a proactive self-starter

• Ability to work collaboratively and on a stand-alone basis required

• Strong interpersonal and communication skills

• Able to lift and carry items weighing up to 60 pounds

• Must be authorized to work in the USA

In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity, and Inclusion. We are committed to creating an inclusive employee experience for you to thrive as part of Sony's purpose to "fill the world with emotion through the power of creativity and technology."

Benefits:

SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family's physical, emotional, and financial well-being.

What we offer you:

• Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)

• Employee assistance plan and comprehensive behavioral health benefits

• Fertility benefits, including, surrogacy, and adoption assistance programs

• Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children

• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance

• Short-term & long-term disability plans

• Up to 12 weeks of paid parental and caregiver leave

• 401(k) Plan with pre-tax, Roth, and after-tax options and company match with v immediate vesting

• Education assistance and student loan programs

Other Programs:

• Flexible Work Arrangements, including hybrid work schedules]

• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year's Day (based on business needs)

• Referral bonuses (subject to eligibility)

• Matching gift program

• A wide variety of employee business resource groups (EBRGs)

• Special discounts on Sony products, offered exclusively to Sony employees

• Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)

The anticipated annual base salary for this position is $75,000 to $85,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.