Leader, Regional Delivery - 1433077

Join the Cisco Americas Regional Delivery team. We are a fast pace urgent driven team to help resolve internal and external cases to get deals across the line to a "Book Status". We are a team that concentrates on simplifying E2E booking experience through AI. Deep dive on cases to understand why it was even opened. Fix tools and systems to allow partners to self-serve. Work closely with Regional Process Managers, Finance, IT, CX Services and Product BU on process improvements, through fishbone analysis and workstreams to remove roadblocks. We work Month-end and Quarter-Ends weekends to ensure all sales commits are achieved. Critical to ensure the hygiene of cases is clean and invoicing occurs to achieve revenue targets. We work hard, but we support each other to the fullest.

Critical that we ensure case aging is kept low by working directly with our Vendors who support us, around the world.

• We strive to ensure no case ages over 30 days. Hold Vendors accountable for aging and do not accept excuses. CSA expected at 90%
• We have daily stand-ups on all 12 Components we drive with Vendor leads. Review all aged cases and help drive resolution, working directly with IT, Regional Process Owners, Sales and Partners, etc
• We support 12 Top Partners via Webex for VIP service to ensure cases are resolved
• Drive to remove all friction based on case analysis and working with cross functional teams. Open Problem ID's to fix any system and process issues
• Daily Monitoring of all closed orders to ensure invoicing occurs for revenue, removing all roadblocks and IT issues

• Conduct in-depth case analyses using Fishbone, Pareto, and Waterfall methods to identify at least 3 key insights per project and provide data-driven recommendations.
• Develop and deliver at least 2 comprehensive PowerPoint presentations per quarter for ESLT, focusing on top case drivers and improvement strategies.
• Demonstrate strong communication by engaging in direct interactions with Executives at least twice monthly and effectively managing remote vendor expectations.
• Offer flexible work availability, including at least two weekends per month, while fostering a positive team environment through humanistic management.
• Achieve a detailed understanding of Cisco's business model and strategies, ensuring familiarity with 100% of the product portfolio and Go-To-Market plans.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!