AV Solutions Manager

The AV Solutions Manager leads and has overall responsibility for AV solutions globally at Sidley. This includes establishing our strategy, design and implementation across all offices. AV spaces include managed conference centers which host client meetings, multi-purpose and conference rooms, informal collaboration spaces, and offsite meetings in third party facilities. The manager will engage with key stakeholders to determine and meet business requirements by ensuring we offer consistent and premium AV services across all offices. The manager will also directly lead an AV Solutions team consisting of AV Solution Architects and Engineers. The manager will also be highly organized, bring a service provider perspective, be customer service focused and detail oriented.

Lead AV Solutions at Sidley globally.
• Define AV strategy, design and implementation across all offices.
• Establish solutions across managed conference centers which host client meetings, scheduled multi-purpose rooms, informal collaboration spaces, moot court and user training facilities, and offsite meetings in third party facilities.
• Solution design will leverage premium AV solutions from top industry partners to create a globally consistent standard of quality, while incorporating office needs as appropriate.
• Integrate AV and UC solutions to create a seamless user experience.
• Engage with key stakeholders to define and meet business requirements, deliver a premium user experience and validate consistent service delivery exists across all offices.
• Establish and maintain relationships with key AV systems integrators who can implement and support office needs locally, regionally or globally, as appropriate.
• Directly lead a team of AV solution architects and engineers, and maintain appropriate staffing levels ongoing.
• Collaborate with IT colleagues for room scheduling applications, AV bridge operations and AV support roles across our offices.
• Collaborate with our IT Operations Center for ongoing solutions monitoring of global and local technical solutions to ensure continuous operations.
• Develop and track key performance metrics to validate quality of service.
• Appropriately plan, establish and manage budget to cover required investments, including global / site specific equipment and solutions refreshes.
• Set and support global standards for AV systems including AV hardware, network interfacing naming conventions, and usage of best practices.
• Manage AV design and implementation projects from initiation to closure, including gathering requirements with key stakeholders, establishing budgets, coordinating purchasing, system design, project management, implementation coordination across staffed and contracted resources, system testing, user testing and system documentation.
• Review with the AV Architect the implementation project scope of work (SOW) and accompanying bill of materials (BOM) to ensure alignment with set requirements, completeness of design and adherence to standards.
• Work with the AV Collaboration Manager to oversee enterprise operations of conference rooms globally; collaborating with colleagues across AV infrastructure engineers, video admins, VIP / white glove AV techs and general firm support services.
• Lead the design of systems with a wide array of AV equipment and services, including video teleconferencing, audio systems, projection systems and flat panel displays, video walls, wired and wireless microphone systems, control systems and collaborative technology, such as SMART boards and touch screen interfaces.
• Lead testing, evaluation and implementation of new technologies, including collaboration technologies and wireless presentation and video conferencing equipment to increase service levels and reduce costs.
• Responsible for AV system installations, including on-site vendor coordination, system testing , quality control and issues/punch list remediation.
• Manage equipment lifecycle and maintain accurate inventory, which includes videoconferencing units, sound equipment, projectors and recording equipment.
• Create and maintain appropriate AV content on the firm's intranet and support knowledge base.
• Maintain high level of current awareness of new technologies and technology trends associated with audio visual and presentation technology.
• Coordinate regular health checks and preventive maintenance of the firm's room presentation and conference center technology; track and remediate all issues.
• Flexible to travel and work additional hours, as needed.

Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources).

Education and/or Experience:

Required:

• A minimum of 7 years of experience with AV solution design, room buildouts, and global operations
• Experience managing a team and working with key business stake holders in a distributed, international organization
• Expertise in room AV infrastructure with experience with one or more of the following technologies: Crestron Fusion, Biamp, Video Displays, Projectors, Microphones, Amplification and Speaker technology
• Expertise with video conferencing applications such as Webex, Zoom, Microsoft Teams, Polycom, and Cisco Call Manager, among others
• Advanced skills with AV Technical services such as Cisco TAC, Zoom support or other external vendors
• Advanced skills in the deployment, operation and support of AV and video teleconferencing-related technology
• Advanced skills in the Video Conferencing equipment grouping configurations, including arrangement of audio/video IP (data network) appliances, encoding appliances used to capture video, compressing and delivering video over IP and placement of secure encryption devices for successful delivery
• Working knowledge of Microsoft Office Suite

Preferred:

• Bachelor's degree and/or equivalent combination of education, training, and experience
• Preference for one or more of the following Cisco Certifications: CTS-I, CTS-D. Other technology or product knowledge, experience or certifications in the following areas are a plus: security, routing, switching, wireless, programming skills (C, C++, Linux, PowerShell Scripting)
• Knowledge of IEEE 802.3 Ethernet, TCP/IP, QoS, ISDN, Firewall Traversal, SIP, H.323, IP networks, firewalls, switches and routers and LDAP integration
• Knowledge of one or more of the following Cisco Unified Communications technologies: Cisco Unified Communications Manager (CUCM), Cisco Meeting Server (CMS), Cisco Meeting Manager (CMM)
• Knowledge of Zoom Workplace and Zoom Room conferencing technology
• Experience with EMS scheduling software, Appspace, QSC, Vaddio, Lightware, DANTE, Solstice
• Experience with Cisco EQ, SX, MX, DX, Board Series, Room Series, Poly X30, X52, X72, Studio G62
• Experience working in the professional services industry (legal, advertising, accounting, consulting)

Other Skills and Abilities:

The following will also be required of the successful candidate:

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities
• A self-starter who desires to show ownership and commitment to the job
• Strong customer service skills

Sidley Austin LLP is an Equal Opportunity Employer