Intern - IT Support Center

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a hybrid position, which includes remote work and in-office attendance.

Must be located in PA, NJ, DE, MD, or VA.

Must be willing to travel to the Lancaster, PA area as needed during internship assignment.

Our Internship Development Program is designed to provide Interns with real-world experience in the banking and financial services industry. An internship with Fulton Bank provides opportunity to build essential skills and explore a career path that matches your interests, while gaining valuable insights into the working life at Fulton. In addition, Interns have the opportunity to build their professional network, grow through professional development opportunities, give back to the community, engage with other Fulton Bank Interns, and connect with other employees through our Employee Resource Groups.

Under close supervision with a designated Supervisor, you will be responsible for observing the policies and procedures within a specific area/department of the Bank. Activities and internship duration vary by assignment. Strong academic performance is required. Previous work, leadership experience, and community involvement is preferred.

Additional Details:

Start Date : May 2025
• Work Location & Details:
  • Remote: includes remote work day to day (must reside within our five-state footprint).
  • However, in-person attendance at our office(s) in the Lancaster, PA area, including the Administrative Services Center (1695 State Street East Petersburg, PA) and Corporate Headquarters (1 Penn Square Lancaster, PA) as needed.
  • Must express a willingness to attend Internship Program events (mileage reimbursement offered).
  • Relocation package/support is not offered for this position.
• Work Hours: 40 hours per week, Monday-Friday. 8:00am - 5:00pm are standard working hours.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Financial Corporation currently or in the future.

• Assists in a wide range of opportunities with tasks in their assigned department.
• Performs assigned duties in designated department to acquire knowledge of methods, procedures and standards required for successful performance.
• Completes reports on progress in internship program and gives feedback about program to Manager and Talent Acquisition team. Management feedback must indicate satisfactory progress to remain in Internship Program.
• Intern may also participate in career training/education as needed, as well as, corporate events/initiatives.
• Duration of Internship is dependent on individual assignment.
  

Scope of Work:

• As an IT Support Center Intern you will support clients with their IT needs, questions, and inquiries.
• You will assist with day-to-day operations of the IT Support Center, including but not limited to: password resets, troubleshooting, and verbal or written communication with internal customers.
• Intern support is extremely valuable in decreasing call wait time, increasing customer satisfaction and experience, and enhancing corporate metrics.
• Additional projects as assigned.

Required Education: High School Diploma or the Equivalent Experience

• Fulton Bank Interns will be expected to have completed, or are currently enrolled and in the process of completing, a four (4) year college degree from an accredited college/university earning a degree.
• Must have completed a minimum of 15 academic credits/credit hours- equivalent to one semester.
• Strong academic performance is required.

Preferred Education:

• Preference will be offered to rising Juniors and Seniors.
• Preferred field of study/major:
• Accounting, Finance, Risk/Compliance, Information Systems, Business Analytics, Computer Science, and/or Business and IT related majors
• Cumulative GPA of 3.0 or higher is strongly preferred.

Required Experience:

• 0 to 6 months prior work related experience is desired, including co-op/intern programs with a focus on assigned areas. May or may now have had previous internship (Preferred).
• Experience requirements will match the needs of the assigned department.
• Ideal candidate is personable, demonstrates strong interpersonal skills through verbal and written communication, and is a motivated 'self-starter' with drive and demonstrated initiative to advance their career.
• Ideal candidate has the ability to work on multiple tasks/assignments simultaneously, achieve deadlines, and make progress towards completion, with proven ability to work independently and efficiently after instruction has been given.
• Strong communication skills will be required, with comfortability speaking with internal customers on the phone.

Preferred Experience:

• Customer service experience is strongly preferred.
• Preference will be given to local applicants in order to meet the requirements of the Summer Internship Program.

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The hourly rate for this temporary position is $17.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.