IT Systems Engineer I

Responsible for aiding in technical engineering, implementation and support of technologies deployed at the Bank. Assist with disaster recovery, datacenter management, documentation, server-based application support, and advanced troubleshooting across all technology components. Ensure established service level agreements are met.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure that enterprise computing resources are available to the end users at all times.
• Maintain and manage existing server, network, and application environments.
• Interact with all system vendors to resolve problems quickly and accurately.
• Develop documentation of critical system infrastructure within the operating environment.
• At the direction of senior engineers update key systems as needed to ensure regulatory compliance. Systems such as (but not limited to) VMware vSphere, Microsoft 365, VMware Horizon, Meraki.
• Assist with the implementation of new systems infrastructure.
• Work with senior engineers to research and develop solutions for complex technology issues.
• Deliver on successful change management practices and maintenance scheduling.
• Act as part of a team remediate system vulnerabilities, and unpatched issues while adhering to SLAs.
• Assist senior engineers in the configuration and maintenance of networking equipment.
• Serve as point of escalation for IT Systems Support staff regarding installation, maintenance, troubleshooting and repair of computer hardware, peripherals, software applications, and third-party Technology Service Providers.
• Monitor and optimize system performance ensuring high availability and reliability.
• Adhere to industry regulations and best practices for continuity, security, and integrity of the IT systems.
• Stay up to date with the latest industry trends in the technology space.
• Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing).

EDUCATION & EXPERIENCE

• Bachelor's Degree in Computer Science or equivalent.
• A minimum of 5 years of experience with implementing and managing key infrastructure.
• A minimum of 2 years of working experience with VMware (vSphere and Horizon), Windows and Linux server, server hardware.
• Experience with Cloud services, SSO, MFA is a plus.
• Proficient in troubleshooting a secured Windows environment (Active Directory/Azure AD/SCCM).
• Secondary technologies: Networking (layer 2/3), Rapid7, Varonis, Microsoft SQL Server, and Microsoft Exchange.
• Strong IT operations and engineering background.
• Strong technical background, strong written and oral communication skills, project management skills.
• The ability to work independently as well as within a team environment.
• Ability to spot problematic areas, analyze solutions, propose resolutions, and coordinate their implementation.
• Implement and document standard procedures to maintain security, business continuity and regulatory compliance.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment.
• Must be able to lift 50lbs on occasions.
• Must be able to work flexible hours to address system upgrades or problem resolution.
• Ability to work in a fast-paced environment.
• Able to manage multiple projects and deliverables concurrently, keeping stakeholders and supervisors informed of progress.
• Must be able to interact and communicate effectively across departments.

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.