Manager - Member Center

TDECU
United States, Texas, Texas City
Mar 31, 2025
Essential Duties and Responsibilities: (List in order of importance the essential functions of the job and the approximate percentage of time spent on each of the activities; describe what must be accomplished, not how it must be done; include supervision or management responsibilities, quality and quantity standards, physical, mental, and perceptual functions of the job) Ensures a positive member experience is delivered in the branch by leading and developing employees, monitoring service standards and resolving concerns/problems. Promotes operational excellence of department by adhering to audit/compliance schedules, minimizing loss and maximizing accuracy of employees' work. Engages frontline talent to put forth their best effort everyday for our members. This includes coaching sessions, observations, development planning and feedback. Responsible for the overall growth of members and deepening existing member relationships within the branch's community. Partners with and builds relationships with other lines of business at TDECU to provide members a holistic "one stop shop" solution for their financial needs. Adapts to changing consumer demands by adopting online/mobile solutions, educating members on these solutions, and learning and growing to ensure self and team are financial experts. Performs other duties in response to organization, member and/or team needs. This includes but is not limited to engaging members in lobby, opening new accounts and loans, and serving on organizational committees as assigned.