Manager, Auto Transport Dispatch and Logistics

Job Summary
The Manager, Auto Transport Dispatch and Logistics is responsible for overseeing, optimizing, and executing high-performance transportation management solutions for the movement of trucks, autos, and freight between ocean terminals, warehouses, and railroad ramps.

Primary Objectives

• Manage prioritization, scheduling, coordination, and execution of deliveries for multiple business units along West Coast-to-Hawaii routes and Southern California dealer deliveries.
• Monitor, analyze, and improve key performance metrics, including drayage costs, per diem expenses, transit times, and vendor performance.
• Enhance customer service and quality by implementing best practices, resolving logistical issues, and maintaining strong communication with all parties.
• Lead and manage Dispatch teams, company drivers, and third-party vendors to ensure timely, efficient, and compliant transportation operations.

Duties and Responsibilities

• Manage and coordinate dispatching operations, including Terminal-to-Terminal and Terminal-to-Dealer deliveries, ensuring the efficiency of westbound Hawaii cargo movement.
• Monitor Hawaii Eastbound cargo for agreed trucking connections.
• Proactively identify and resolve logistical challenges, collaborating with internal teams, customers, and external vendors to develop effective solutions.
• Manage and track driver performance, delivery timelines, and operational costs while implementing strategies for improvement.
• Confirm accurate and timely communication of E.T.A. updates, voyage cut-off requirements, and early arrival notifications to advance vehicles from future voyages.
• Supervise, train, and evaluate company drivers and vendor partners to ensure operational excellence and regulatory compliance.
• Manage fleet maintenance and repairs, ensuring company trucks are properly maintained and invoices are reviewed and approved per company policy.
• Manage operational continuity by providing backup training for key dispatch and logistics functions.
• Minimize driver grievances and material penalties through direct management of driver relations and proactive issue resolution
• Develop, audit, and manage customer rate structures in collaboration with senior management.
• Maintain and oversee performance records, control logs, and dispatch-related documentation while ensuring compliance with reporting requirements.
• Analyze data and generate reports on operational efficiency, driver productivity, and cost management to drive continuous improvement.
• Work cross-functionally with liner support teams and other departments to enhance customer experience and optimize logistics workflows.
• Manage compliance with vendor interchange policy agreements to avoid unnecessary storage and per diem charges.
• Drive continuous process improvements, recommending and implementing best practices for dispatch and logistics operations.
• Act as subject matter expert on end-to-end automotive voyage planning and reservations, providing guidance and resolving escalated issues.
• Establish and maintain vendor relationships, negotiating contracts, monitoring service levels, and resolving disputes as needed.
• Other duties as assigned

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Bachelor's degree in Supply Chain Management, Logistics, Business, or related field, or equivalent combination of coursework and experience in directly-related field required

Licenses and Certifications

• Valid state-issued driver license and acceptable driving record required
• Transportation Worker Identification Credential required

Work Experience

• 5+ years' related experience in dispatching and line haul carriage operations required
• 2+ years' supervisory or leadership experience required
• Vehicle and capacity planning experience within the transportation and logistics industries, including experience scheduling and coordinating deliveries required
• Experience working with third party vendors, contractors, and suppliers required

Required Knowledge, Skills and Abilities

• Advanced knowledge and demonstrated understanding of related regulations, quality standards, and operating procedures.
• Strong leadership skills with the demonstrated ability to motivate others, resolve conflicts, influence decisions, and lead by example.
• Excellent customer relationship skills with the ability to work with a variety of different customers.
• Ability to organize, multi-task, establish priorities, and meet deadlines.
• Excellent quantitative and analytical thinking skills.
• Strong business communication including verbal, written, and interpersonal skills.
• Demonstrated proficiency with Microsoft Office including Word, Excel, Outlook, and PowerPoint at a basic to intermediate level.

Preferred Knowledge, Skills and Abilities

• Vessel planning, inventory control, audit and reconciliation skills strongly preferred.

Competencies

• Builds High-Performing Teams Selects, organizes, and motivates colleagues to work together in a committed way to achieve a common mission and ensures a pipeline of talent for the future.
• Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
• Engages & Inspires Others Leads with energy, self-confidence and understanding in ways that motivate colleagues to achieve more than they thought possible.
• Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
• Partners Across Boundaries Works collaboratively and effectively with colleagues throughout the company toward the common good of The Pasha Group.
• Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
• Walk/travel within office environment, crouch/bend to access floor-level storage - Often
• Use hands/fingers to operate office equipment, type/complete data input, write - Often
• Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds - Regularly
• Sight sufficient to read instructions, documents, and screen-based information - Often
• Use hands/fingers to manipulate and file documents, folders, small objects - Regularly

Working Environment
This role requires work that may involve the following environmental conditions:

• Corporate office environment
• Vessel and terminal environment - includes moving, shifting surfaces, and active production areas including moving vehicles, equipment, and machinery.
• Outdoor/open environments which may involve high/low temperatures, humidity and inclement weather conditions.

Travel
Occasional Must be able to travel independently to U.S. locations including Hawaii.

Screening Requirements
Background Checks
Driving Record Review

Must be fully vaccinated against COVID-19, except as prohibited by law.
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The salary range listed is based on the geographic zone associated with this role: National City, CA. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time.

Zone 2: $95,000 - $105,000

This job is also eligible for participation in an Incentive Plan with a target payout based on eligible compensation and corporate/individual performance goal attainment.
Annual Incentive Opportunity: 10% of eligible compensation