New

Help Desk Intern

Sorenson Communications
United States, Utah, Salt Lake City
4283 590 West (Show on map)
Mar 31, 2025
Description This position requires candidates to be Onsite in the Salt Lake City Area * Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role * Description Sorenson Communications is providing an internship as a Help Desk Tech. You will have an opportunity to work with a team where your experience and training will be leveraged. A manager will guide, mentor, and teach you some of the critical elements of your chosen career pathway. You will establish learning objectives that you will pursue as part of your work at Sorenson. Essential Duties and Responsibilities Performs all tasks related to monitoring of Sorenson production systems for 24x7 operation. Provides general IT assistance to employees. Performs password resets (and other tasks as assigned) for employees. Provides monitoring and front line support for Sorenson Branded production systems. Escalates issues to appropriate support teams for resolution. Adheres to IT Operations policies, procedures and standards. Maintains confidentiality of company and customer data. Maintains ticketing SLA's and is able to provide service or escalate within SLA window Other duties as assigned. Knowledge/Skills/Abilities Must manage time effectively. Must be detail oriented and provide accurate documentation. Must be able to work effectively in a high-stress environment. Must be process oriented and highly organized. Excellent verbal and written communication skills. Ability to effectively plan and organize appointments and meet reporting deadlines. Must be able to type a minimum of 45 wpm. Must have intermediate understanding of Microsoft products, such as Word, Excel, OneNote, OneDrive. Etc. Experience/Education/Additional Info Education: Certifications, Technical College, Trade School or currently attending college or recently graduated. Duration: up to 6 months Office Environment: Onsite in Salt Lake City Utah Required Working Conditions and Physical Requirements Punctual and reliable attendance. Ability to sit and/or stand at a desk and work with a computer for extended periods of time. Positive attitude, team player, good interpersonal communication skills and able to work across company departments. Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Equal Employment Opportunity: Sorenson Communications and CaptionCall are an EOE, Disability/Age Employer. Company Summary Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)