Accounts Receivable Associate - Hybrid

Love what you do. Support the pros behind the shows!

Work for a company that treats its employees like family! After all, Full Compass Systems is a family-owned business that has almost 50 years' worth of building relationships with our employees and customers. We are a one-stop shop for anything audio, video, lighting, and musical equipment related. We work with Fortune 100 companies, start-up companies, and every type of organization in between. Our benefits Include:

Hybrid Schedule

On-Site Restaurant

Volunteer Time Off

Paid Time Off

Health/Dental/Vision Insurance

401(k)

Position Summary

The primary purpose of the Accounts Receivable Associate is to perform various accounts receivable transactions and provide related accounting support in a timely and accurate manner.

Essential Job Functions

• Manage new customer sales orders paid by credit card.
• Review credit card orders for proper authorizations and potential fraudulent use.
• Review orders for completeness in terms of key accounting criteria, including payment terms, sales taxability, shipping terms, etc.
• Release orders in the system in an accurate and timely manner.
• Promptly communicate Issues related to card authorizations and order releases.
• Navigate and interact with third party vendor portals and banking websites to retrieve necessary information to complete sales order review, as well as provide feedback on vendor portals.
• Process daily cash deposits and electronic payment transactions (wires, ACH, etc.)
• Cash receipts/accounts receivable transactions are correctly applied to the proper customer accounts.
• Accounts receivable batches are balanced and closed in a timely manner.
• Process sales tax exemption certificates
• Review documentation provided by customer for completeness, accuracy and applicability
• Process accounts receivable payments via credit card in a timely and accurate manner.
• Process customer payments that are sent to us via an emailed credit card or extracted credit card information from customer websites, portals, or links.
• Process customer reimbursements.
• Research canceled sales orders to determine validity of credit card reimbursement.
• Process reimbursements for returned products.
• Process and complete various accounts receivable and accounting forms as needed by customers to assist in payment processing.
• Send W-9s, complete and return vendor information form, state vouchers, etc.
• Communicate with appropriate parties professionally and with tact.
• Held customer orders are researched, analyzed, and handled in a timely fashion.
• Sales team members/customers are promptly contacted regarding the status of their order.
• Respond to internal and external customer inquiries received through both written and telephone communication.
• Customer inquiries are handled in a prompt and courteous manner.
• Related research is complete, accurate, and compiled in a timely, responsive fashion.
• Maintain various records, reports and files as needed.
• Documents are organized and filed in a timely and accurate manner.
• Other duties as assigned.

Required Education and Experience

• High school diploma, or equivalent.
• 3+ years of related accounting/customer service/collections experience required.

Preferred Education and Experience

• Additional education in business or accounting is preferred.

Qualifications

• Working knowledge of Microsoft Office Suite.

Competencies

• Excellent written and verbal communication skills.
• Excellent ten-key and data entry skills.
• Ability to work independently and with minimal supervision.
• Excellent troubleshooting and analytical skills.
• Strong attention to detail.
• Ability to manage and effectively prioritize multiple projects.

Work Environment

Work is performed in an office environment with minimal, if any, travel outside of the office. The employee may be required to regularly lift and/or move up to 25 pounds. The employee is required to sit for extended periods; frequently stand and walk; reach above shoulders; and use standard office equipment, including a computer, telephone, copier, printer, and virtual collaboration software. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.