Senior Events Manager

Description

Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to dive into the exciting world of creativity, culture, and connection. As a Senior Event Manager at Saint Kate - The Arts Hotel, you'll orchestrate every detail of meetings and social events, ensuring seamless coordination between clients, the banquet team, and hotel management. Your role will be pivotal in delivering exceptional experiences by communicating promptly and precisely, turning plans into flawlessly executed events.

Recognized as one of Milwaukee's most esteemed hotels with an elite award repertoire, Saint Kate - The Arts Hotel offers a modern, luxury experience with artistic flair. With a prime location in Milwaukee's Theater District, Saint Kate serves as a creative hub for the city, where every aspect of the hotel is inspired by music, painting, sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers.

ESSENTIAL FUNCTIONS:

* Meet and greet clients, conduct property tours and promote facilities and services. Answer customer inquiries.

* Develop client menus, write contracts and letters, as well as organize other arrangements as they relate to social and corporate events.

* Supervise and attend the overall set up and implementation of events and meetings. Communicate with relevant departments to ensure proper servicing of accounts.

* Prepare and present weekly and monthly sales reports.

* Regular attendance at all catering meetings and attendance when required at Food and Beverage Meetings and Department Head meetings.

* Attend various community, social, and business events.

* Intimately know our competitive set.

* Understands all meeting sets and functions as related to meeting space, and guides the team on effectively working with clients on utilizing function space.

* Assist in tracking revenue produced to help set team goals and distribute workloads evenly

* Act with the Director of Events in assigning workloads, tracking and forecasting revenue, and ensuring high level events.

* Perform other duties as assigned.

MANDATORY JOB REQUIREMENTS:

* Thorough knowledge of service flow and capabilities in all revenue areas.

* Effective and professional written and verbal communication with internal and external guests.

* Ability to effectively network and market our property.

* Plan and conduct pre and post convention meetings with clients and respective departments.

* Document tracking of group activity. Access and input data into a computer system to generate account history reports.

* Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout the property.

* Able to work independently.

ACCOUNTABILITY:

* Ensure guest satisfaction by timely follow up correspondence.

* Adhere and support hotel and corporate policy and procedures.

* Maintain accurate administrative files.

* Be to work every day on time.

* Detail all events that the manager is assigned.

* Keep abreast of current market trends.

* Participate in the MOD program.

* Maintain a high level of professional appearance, demeanor and image of self and hotel.

* Support and monitor cleanliness and safety issues when touring the hotel.

* Be sales and profit minded.

* Stay through the second course of any food function.

EXPERIENCE OR TRAINING REQUIRED:

* Able to use Microsoft Word and Excel.

* Strong multiple - project management skills.

* Good communication skills

* Ability to read, write and speak the English language fluently to interact with clients.

* Ability to analyze client needs and negotiate pricing.

* Ability to work under time pressures and extensive hours.

* Minimum of six months hotel experience, operational food and beverage experience preferred.

LICENSE OF CERTIFICATION REQUIRED:

* Any combination of education and experience equivalent to graduation from high school

* College degree preferred.

MARGINAL JOB FUNCTIONS:

* Pass on incoming information and messages to clients when in-house.

* Assist in other departments as directed by management.

What's in it for you?

* A free, well-balanced meal every shift

* Room discounts at Marcus Hotels & Resorts properties

* Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa

* Discounted parking and bus pass program

* "Two for one" movie theater coupons at Marcus Theatres

* Ability to grow your career, and transfer from one property to another while maintaining your service with the company

* Paid time off

* Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match

* And more!

About us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Saint Kate is an equal opportunity employer.