Operations Specialist I

Aon is looking for an Operations Specialist I

The Operations Specialist will support the Aon Affinity Life and Health Program in our Fort Washington, PA office. This will be a 2 days in the office/hybrid work schedule.

The Operations Specialist I will support the Aon Affinity Life and Health Program. Responsibilities include processing endorsements, billing and finance support as well as user acceptance testing and oversight of application entry and claims administration.

Job Responsibilities:

• Maintain established processes for the Affinity Life & Health program, including preparing account data for claim handling and remitting 1st reports of claims in a timely and accurate manner to our carrier partners.
• Perform daily QC of policy issuance and correspondence processing. Interface with the client, when necessary. Be empathic and reassuring to the client, explaining our process and assuring them that the carrier will handle the claim effectively.
• Work with carrier partners on claim coverage issues. Provide responses and additional documentation independently in a complete, careful and error-free way.
• Manage the daily Premium Suspense Report
• Interface with the client by email to request additional information and prepare letters to respond to client requests.
• Work with carrier partners. Independently provide additional information in a complete, careful and error-free way.
• Independently follow up with clients via email and written communication
• Provide back up support to Customer Service Team regarding escalated coverage issues.
• Other miscellaneous duties as assigned.

You Bring Knowledge and Expertise

Required Experience:

• 1-2 years of office work experience, insurance industry experience preferred
• Demonstrated use of sound judgment skills with solid decision-making abilities
• Excellent, proven verbal and written communication skills
• Ability to multi-task and independently prioritize work
• Independent problem-solving skills
• Strong PC skills - proficiency in Word and Excel
• Strong customer service focus
• Ability to apply basic math skills
• Attention to detail with a high level of accuracy

Preferred experience:

• Professional Liability Insurance - preferred
• Life, Accident and Health insurance license - preferred
• Proven record of claims reporting and carrier interface on claims - preferred
• Demonstrated knowledge and use of underwriting guidelines - preferred

Education:

• High School Diploma or GED.

• Life, Accident and Health license preferred - must be obtained within 6 months of hire date

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position is $42,000 to $45,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

We Offer You

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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