Service Desk Analyst
 TEKsystems | |
$18.00 - $22.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Michigan, Ann Arbor | |
 Apr 01, 2025 | |
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*Description*
* *Troubleshooting and Problem Solving:* * Diagnose and resolve hardware and software issues on desktops, laptops, and other devices. * Identify and resolve network connectivity problems. * Troubleshoot software applications and operating systems. * *User Support:* * Provide technical assistance to users via phone, email, or in-person. * Answer user questions and address their IT-related concerns. * Document issues and solutions in a ticketing system. * *Hardware and Software Management:* * Install, configure, and maintain computer hardware and software. * Perform routine maintenance and upgrades on computer systems. * Set up new user accounts and devices. * *Other Responsibilities:* * Train users on computer hardware and software applications. * Maintain accurate inventory of hardware and software. * Follow established procedures and protocols for IT support. * Stay up-to-date with the latest technology and best practice *Top Skills Details* Help desk, Troubleshooting, Active directory, Technical support *Additional Skills & Qualifications* Windows and Mac experience is a plus for this role. Working and supporting windows PCs, Mac PCs, Apple devices.. "we can build from there." *Experience Level* Level 2 *Pay and Benefits* The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in Ann Arbor,MI. *Application Deadline* This position is anticipated to close on Apr 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |