Financial Services Representative

The Freedom Federal Credit Union Difference

Freedom Federal Credit Union believes that a great member experience begins with a great team member experience. We value our team members not just for their talent, but also for the difference they make to our members and the communities we serve. We strive to help our team members live up to their fullest potential, and, with that in mind, provide each of them with a healthy, safe, and positive, yet challenging, work environment. A positive work-life balance, personal growth, purposeful work, and recognition of accomplishments are an essential part of what we offer. We're looking for people to join our team, who share our vision and passion to make a positive financial impact on our members' lives. If you're ready to take the next step, join Freedom to truly make a difference.

• Starting rate for this role is $20/hour (rate is commensurate with experience).
• This position is eligible for an incentive program of $25 per Guaranteed Asset Protection (GAP) policy or Mechanical Breakdown Protection (MBP) policy sold on vehicle loans.

Summary:

The Freedom Federal Credit Union Financial Services Representative I (FSR I) is responsible for delivering exceptional member service by identifying members' financial needs and providing them with suitable financial products and services. This role involves a combination of sales, customer service, and operational tasks aimed at enhancing member satisfaction and contributing to the growth of the credit union.

Essential Duties & Responsibilities:

• Member Service:
  • Greet members and visitors in a friendly and professional manner.
  • Address member inquiries regarding account information, transactions, and credit union products and services.
  • Resolve member issues and complaints promptly and effectively.
• Sales:
  • Identify opportunities to cross-sell and up-sell credit union products and services, such as savings accounts, loans, credit cards, and insurance.
  • Meet or exceed individual and branch sales targets.
  • Conduct product presentations and explain the benefits and features of credit union offerings.
• Account Management:
  • Open new member accounts, including savings, checking, and certificate accounts.
  • Process loan applications, provide loan information, and follow up with members throughout the loan process.
  • Assist members with account maintenance, including address changes, stop payments, and direct deposits.
• Transactional Duties:
  • Perform teller duties such as cashing checks, accepting deposits, processing withdrawals, and handling payments.
  • Balance cash drawers and reconcile discrepancies.
  • Process wire transfers and other financial transactions accurately and efficiently.
• Compliance and Risk Management:
  • Adhere to all credit union policies, procedures, and regulatory requirements.
  • Maintain confidentiality and security of member information.
  • Identify and report suspicious activities in compliance with anti-money laundering (AML) regulations.
• Team Collaboration:
  • Work closely with other team members to ensure a cohesive and efficient branch operation.
  • Participate in branch meetings and contribute ideas to improve branch performance and member satisfaction.
• Administrative Tasks:
  • Maintain accurate records of member interactions and transactions.
  • Prepare and submit reports as required by management.
  • Keep abreast of changes in credit union products, services, policies, and procedures.

Knowledge, Skills, and Experience

• Customer Service Orientation
• Sales Skills
• Communication Skills
• Attention to Detail
• Problem-Solving Abilities
• Technical Proficiency
• Time Management
• Team Collaboration

Required Experience

• High School Diploma or equivalent; associate or bachelor's degree in finance, business, or a related field preferred.
• Minimum 1-year previous experience in customer services, cash handling, and sales; Previous experience in banking or financial services preferred.
• Knowledge of credit union operations and financial products.
• Proven experience in sales and member service with a track record of achieving targets.
• Ability to work flexible hours, including weekends, as needed.

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations, and explanations with members, direct and indirect reports, and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance.

COMPANY INFORMATION:

Freedom Federal Credit Union is a community-chartered federal credit union offering consumer financial services to those who live, work, volunteer, worship, attend school, or have family in Harford, Baltimore, & Carroll Counties as well as Baltimore City. Additionally, Freedom offers a full line of banking services for all businesses, associations, and other organizations that are based in those same locations. To learn more, visit freedomfcu.org.

Freedom Federal Credit Union offers competitive compensation, and our benefit offerings include:

• Paid time off Accrual of 17 days in 1st year of employment
• 11 paid holidays with an extra floating holiday for your birthday
• Medical, Dental, and Vision coverage - Single and Family options available
• Supplementary Health Benefit offerings including Critical illness insurance, Accident Insurance, and Hospital Indemnity Plans
• Life and AD&D Insurance, Short-Term and Long-Term Disability Plans
• 401k Retirement Plan with employer match options after 1 year, potential for additional discretionary contribution from the organization each year
• Tuition Reimbursement options of up to $5,250 each year

Freedom Federal Credit Union conducts credit, bond, and background checks. All new hires must present evidence of authorization to work in the US. Freedom Federal Credit Union participates in the E-Verify program. Freedom Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected Military/Veteran status and will not be discriminated against based on disability.

If you are a disabled applicant and cannot apply online, please contact Freedom directly at HumanResources@freedomfcu.org for assistance.