Microservices Operations Business Systems Analyst II (Remote)

This is a remote role that may be hired in several markets across the United States.

The Systems Integration Operations team is seeking a Business Systems Analyst to support our API integration application suite and messaging services. We operate in a 24X7 environment providing operational level support to ensuring our ecosystem is resilient, stable, current, and complies with any/all audit requirements. This particular role with have responsibility for ensuring our system testing is flawless, providing rotational on-call production support, documentation control and partnering with our engineers during change windows and disaster recovery exercises. Current technical stack consists of Tibco products, enabling our API ecosystem.

This position is responsible for providing advanced technical and operational business system support. Performs needs assessments to determine business requirements, and implements functional specifications to assigned systems. Ensures that developed solutions support Bank objectives through reporting and analysis activities. May involve elements of system testing or development. May occasionally guide less experienced analysts in the work group.

• Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
• System Support - Provides daily technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Assists in implementing recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units.
• Identifying Requirements - Determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation. Ensures compliance through monitoring and analysis.
• Reporting - Produces reports based on data analysis, user input, and system testing. Identifies patterns, discrepancies, and areas of improvement.
• Required to follow SDLC practices and procedures inclusive of Change Management activities to include creating and owning Change Requests, scheduling and executing test activities with business partners and managing the closure process.
• Manage project and system upgrade efforts leveraging Jira and project management tools, delivering updates/reports to management

Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support

Preferred skills/experience with the following:

- Tibco Product Suite

- API Integration knowledge

- ServiceNow

- Splunk monitoring and alerting experience

- Dynatrace monitoring and alerting experience

- Strong communication skillset

- Analytical & Critical thinking

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $85,000 and $135,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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