Patient Operations Assistant
 Massachusetts Eye and Ear Infirmary - MEI | |
 United States, Massachusetts, Boston | |
| 243-245 Charles Street (Show on map) | |
 Apr 02, 2025 | |
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Summary
Responsible for supporting the efficient functioning of clinic facilities and ensuring the smooth flow of patient care working closely with healthcare professionals, administrative staff, and patients to provide exceptional service and maintain a positive patient experience. Does this position require Patient Care? Yes Essential Functions -Assist patients with registration, appointment scheduling, and provide general information about the facility's services and procedures. -Address patient inquiries, concerns, and complaints in a timely and empathetic manner. -Perform various administrative duties, including maintaining patient records, updating databases, and managing documentation related to patient admissions, discharges, and transfers. -Ensure accuracy and confidentiality of patient information. -Schedule patient appointments, coordinate with healthcare providers, and manage appointment calendars. -Notify patients of any changes or cancellations and reschedule as necessary. -Monitor and manage the flow of patients within the facility, ensuring efficient utilization of resources and minimizing waiting times. Education Physical Requirements Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |