New

Corporate ERCM Administrator

Glacier Bancorp

life insurance, paid holidays, sick time, 401(k), retirement plan, profit sharing

United States, Montana, Missoula

Apr 02, 2025

About The Role

Summary

The Electronic Records and Content Management (ERCM) Administrator is responsible for supporting Corporate Operations and Bank Divisions in the administration of the Electronic Content Management (ECM) program. This role will be tasked with implementing processes to evaluate and review Glacier's current information governance and records management program to improve efficiency and adherence to legal and regulatory requirements. Also ensures applicable records preservation and disposal processes are adhered to as relates to the organizations specific requirements and prescribed policies and procedures. Serves as a liaison to multiple department managers and project support staff in the use of ECM technologies and provides administrative support to Banking Division team members. Serves as a key role in the guidance of overall Information Governance/Records Management strategy.

This is a Corporate position which may be located at an available bank division location across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. The entry rate for this position is $24.38 + / per hour (calculated for Kalispell, MT).

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Duties and Responsibilities

Serves as a liaison and advisor to business areas for all records and information capture related matters. Collaborates with corporate and division staff to develop electronic content management best practices for specific business needs. Interprets business issues and recommends best practice adoption to building efficiencies in the scanning of paper documents into the ECM systems. Guides and directs Bank Division personnel to ensure document management processes are consistent and managed in accordance to policy. Establishes strong relationships with key leadership, business partners, division staff, and vendors with a goal of fostering a collaborative approach to maintaining the Electronic Records and Content Program.
Develops and administers training programs for staff to ensure standardization of electronic document and records systems as well as scanning processes and their effective use. Maintains knowledge and awareness of current industry trends as well as current methods and technologies related to records management. Produces training job-aids and online trainings that support bank divisions in all scanning or capture requirements.
Performs information governance review and processes analyses to ensure scanning best practices are implemented. Implements or recommends procedural modifications in the scanning of paper documents to electronic records for each banking division to meet specific needs. Identifies new scanning projects that remain compliant with standardized processes but also enhance process efficiencies. Works with the ECM team in the transfer of information to business teams to leverage automation in electronic content management systems and provide continuous process improvement.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

About You

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Required/Preferred	Education Level	Description
Required	High School Diploma / GED
Preferred	Bachelor's Degree	Bachelor's Degree in Business Administration, Information Technology or Information Systems

Experience

Required/Preferred	Experience Level	Description
Required	3 years	Experience in financial services or similar document centric field such as Healthcare or Insurance services
Required	1 year	Experience working with ECM or Records Management processes
Preferred	1 year	Experience providing end user training and support
Preferred	1 year	Experience transitioning paper based financial documents to electronic formats, including imaging paper files and indexing documents to image repositories
Preferred	Knowledge Of	Content Management systems such as Profit Stars Synergy Document Management and knowledge of Windows based file system and how it pertains to ECM Systems

Would an equivalent combination of relevant education and work experience be considered?: Yes

License/Certification

Required/Preferred	License/Certification	Description
Preferred	Other Relevant Certification	Related to either process analysis, project management, or Information Governance

Required Skills and Abilities

Normal courtesy in dealing with others is required. Work involves minimal contacts, usually within the organization.
Communications typically involve routine, non-sensitive issues.
Proficient in SQL, XML, and HTML.
Strong PC skills with proficiency in Word, Excel, Adobe and PowerPoint.
Excellent analytical and organizational skills.
Excellent interpersonal and verbal/written communication skills.
Ability to coach and interact well with people from various banks and departments.
Must be confident in abilities, detail-oriented and self-motivated.
Ability to work independently with little direct supervision.
Must be willing to occasionally work flexible hours and be on-call when needed.
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
Employee must be capable of regular, reliable, and timely attendance.

Additional Requirements

Travel

Up to 10% travel required: (e.g. 2 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing.

Working Conditions

Environment: Indoors, a climate-controlled shared work area.

Noise Level: Minimal noise.

Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Vision

Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.

Physical Activities	Frequency
Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.	Infrequent - rare.
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.	Infrequent - rare.
Crawling: Moving about on hands and knees or hands and feet.	Infrequent - rare.
Crouching: Bending the body downward and forward by bending leg and spine.	Infrequent - rare.
Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.	Infrequent - rare.
Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.	Daily.
Grasping: Applying pressure to an object with the fingers and palm.	Infrequent - rare.
Kneeling: Bending legs at knee to come to a rest on knee or knees.	Infrequent - rare.
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.	Infrequent - rare.
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.	Infrequent - rare.
Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.	Infrequent - rare.
Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.	Daily.
Stooping: Bending body downward and forward by bending spine at the waist.	Infrequent - rare.

What We Offer

COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.

COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.

Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $15 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.