EPIC LEARNING EXPERIENCE MANAGER- (Remote)

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Manager role within the Learning Department is responsible for work to align people, processes, and values so they support and further the organization's mission. The role is responsible for the coordination activities of the Learning portfolio, providing leadership, coordination, and management of the applicable functions. This role supervises the team that provides support functions, as well as provides leadership in carrying out organizational strategy. Working with related executives, directors, and managers, the manager empowers team members to reach the organization's strategic goals; leading and scoping projects, improving processes, and managing resources and methods to reach those objectives. The manager is also responsible for identifying, driving, and operationalizing improvements into OCHIN culture to achieve high-quality, measurable, and sustainable results that support OCHIN's strategic goals and objectives.

The Learning Experience Manager is responsible for the connection between OCHIN and collaborative members through the Learning Experience. This role provides leadership through organizational strategy in learning experience, learning programs, and workforce solutions. This position actively seeks, creatively designs, and thoughtfully implements effective methods to educate and enhance the performance of our members' knowledge of OCHIN products and services.

Essential Duties

• Manage multiple coordination staff members of various levels through their employment lifecycle, including their recruitment, training and development, and rewards and recognition, and performance coaching and management. Provide coaching and support continuous learning for staff on topics relevant to their job.
• Manage and coordinate team objectives, processes, resourcing, tasks, and projects, organizing the team's tasks and projects and tracking productivity and schedules to measure against set goals and initiatives.
• Ensure that goals are aligned with OCHIN strategic direction, and that projects and project tactics align with organizational goals.
• Optimize, maintain, and ensure staff are adhering to standards, including corporate policies, team standard operating procedures and service level agreements with our members, with a clear process for consistent delivery of status reporting for project progression.
• Monitor data and analyze for risks and issues, recommending prevention and mitigation steps while ensuring escalation processes are followed when deadlines or SLA experiences are at risk.
• Build and maintain strong relationships with members and staff at all levels of the organization, navigating conversations with diverse perspectives while maintaining trust and respect.
• Design, implement, support, and continually improve OCHIN's Learning Programs through evaluation, quality and process improvement.
• Acts as an escalation point for after-hours support to other departments internally.
• Communicates team decisions, outcomes, accomplishments, performance, learnings, best practices and regulatory findings to ensure understanding and delivery of professional education.
• Partner with key stakeholders across the organization to optimize work utilizing key performance indicators and survey data for overall organizational success. This may include collecting information, analyzing themes, and proposing project priorities for executive review and approval.
• Inform the creation and fulfillment of statements of work for learning and stabilization & maintenance services, including but not limited to the following: training, facilitated improvement sessions, design and discovery sessions, workforce augmentation, coordination of virtual/onsite resourcing and overall success of Learning.
• Other duties as assigned.

• Minimum five (5) years of progressive growth in healthcare IT or healthcare learning field
• Minimum of three (3) years of supervisory experience or leadership roles within healthcare operational teams required, experience managing Epic training teams is ideal.
• Bachelor's or equivalent relevant combination of education and experience
• Bachelor's degree in IT, healthcare, health informatics, related field, or equivalent experience; master's degree preferred
• Experience working in a healthcare setting on Epic EHR, Candidates with Epic certifications will be given preference.
• Strong knowledge of Epic modules and training programs is required.
• Minimum 5 years of experience in complex project management, preferably in a healthcare and IT setting is preferred utilizing strong customer relationship management skills.
• Must be able to work in a fast-paced environment supporting many stakeholders in various time zones (U.S. including HI and AK).
• Project management certification is preferred (CAPM or PMP)
• A keen sense of excellent customer service and how to deliver it effectively in all situations
• Strong leadership skills, in support of the organization's needs
• Strong verbal and written communication skills
• Proficiency in Microsoft Office suite.
• Proficiency in Smartsheet or similar project management system preferred
• Proven success in internal and external communication and relationship management with all levels of expertise from administrative to executive

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

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