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Help Desk Analyst

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Alabama, Birmingham
Apr 03, 2025
Description They would like everyone to start on Thursday, May 1st, to give them an orientation as well as ensure they have the proper working equipment, etc. Then, on Monday, May 5th, the project will start. Job Description One of TEKsystems' clients, an enterprise organization headquartered in Birmingham, AL, is looking for 6 level 1 helpdesk technicians to join their team. Hibbett Sports is in the midst of a large multi-year technology transformation; and, a part of that transformation is an Oracle Cloud implementation. Even more specifically, the Cloud transformation includes an upgrade of their POS OS and they're going from Oracle v7 to v23. This upgrade is not a simple upgrade as Hibbett is skipping several versions...and there are 1100+ stores around the US. The 30 technicians will join a "war room" and be responsible for ensuring that the upgrade is successful and that the store associates are able to make sales transactions and the POS up and running. The technicians will need to have great customer service and attention to detail as the project has tight timelines. Each technician will follow a script and be able to run scripts to ensure the success and operations of the POS. Skills Phone support, Help desk, Help desk support, Troubleshooting, Customer service, Support, Service desk, Technical support, Windows 10, Password reset, Active directory, Servicenow, Ticketing system, Office 365, Remote support Top Skills Details Phone support,Help desk,Help desk support,Troubleshooting,Customer service,Support,Service desk,Technical support,Windows 10,Password reset Additional Skills & Qualifications This position is onsite at HQ, Sunday through Friday. Since there are stores all around the US and within the 4 different time zones, the hours of operation are 7a - 4p and the technicians will work 6-8 hours within those operating hours and some will start Sunday afternoon to do some "pre-work" for the following day's stores. Sunday work will be remote. Experience Level Entry Level Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Birmingham,AL. Application Deadline This position is anticipated to close on Apr 16, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.