Processing Specialist

Cognizant North America
United States, Nevada, Reno
Apr 03, 2025
Job Summary We are seeking a Process Executive for our CHD team with 0 to 1 years of experience. The ideal candidate should possess strong English speaking skills and have domain experience in Online ISV and Hi-Tech industries. This hybrid role involves day shifts and does not require travel. Responsibilities Assist in managing and executing daily operational tasks to ensure smooth workflow. Provide support in handling customer inquiries and resolving issues promptly. Collaborate with team members to improve process efficiency and effectiveness. Monitor and report on key performance indicators to track progress and identify areas for improvement. Utilize strong English speaking skills to communicate effectively with clients and stakeholders. Ensure compliance with company policies and procedures in all activities. Participate in training sessions to stay updated on industry trends and best practices. Contribute to the development and implementation of process improvement initiatives. Support the team in achieving project goals and meeting deadlines. Maintain accurate and up-to-date documentation of processes and procedures. Assist in the preparation of reports and presentations for management review. Engage with clients in the Online ISV and Hi-Tech domains to understand their needs and provide appropriate solutions. Demonstrate a proactive approach in identifying and addressing potential issues. Qualifications Possess strong English speaking skills to communicate effectively with clients and team members. Have experience in the Online ISV and Hi-Tech domains which is essential for understanding client needs. Show a proactive approach in identifying and addressing potential issues. Exhibit strong organizational skills to manage multiple tasks and priorities. Demonstrate the ability to work collaboratively in a hybrid work model. Stay updated on industry trends and best practices through continuous learning. Maintain a high level of accuracy and attention to detail in all tasks. Possess good problem-solving skills to address customer inquiries and issues. Show commitment to achieving project goals and meeting deadlines. Have the ability to prepare reports and presentations for management review. Demonstrate compliance with company policies and procedures. Exhibit strong documentation skills to maintain accurate records. Participate actively in training sessions and team meetings.