Concessions Operations Manager

Working as a Concessions Manager with Levy at The University of South Florida, you are responsible for overseeing day-to-day operations for a corporate dining account. You will manage and lead a team of associates. You will be responsible for managing client relations, along with ensuring that the food offered to the customers is of superior quality. Additionally, you will be responsible for the following:

Key Responsibilities:

• As a Concessions Manager, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.

• Detailed Responsibilities
  * Ensuring all stations are set up and ready for events
  * Supporting the recruitment and training of team members in our standards and procedures
  * Supervising operations during the event and troubleshooting where needed
  * Proactively engaging in processes for loss prevention
  * Completing point of sale updates and regular maintenance checks
  * Ensuring the timely implementation and communication of promotions
  * Managing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
  * Managing gratis sheet process to ensure accurate tracking of any comped items
  * Ensuring compliance with all Payment Card Information rules
  * Implementing concessions production sheet to ensure accurate production and minimal wastage
  * Conducting progressive coaching with team members
  * Regular equipment maintenance, e.g. beer line cleaning
  * Re-stocking of concessions and bars to maximize event readiness
  * Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
  * Completion and processing of alcohol incident logs to identify recurring issues or trends
  * Holding pre-shift meetings to set the tone for events
  * Overseeing service standards during events to ensure a high level of the guest experience
  * Ensuring accurate end of month inventory completion
  * Managing product transfers and requisition sheets to accurately track products during events
  * Managing and resolving guest complaints
  * Managing team member incidents/accidents and following all required reporting procedures
  * Completing a monthly department safety inspection
  * Monthly safety training conducted for team members
  * Managing team member scheduling in line with demand forecasts
  * Verifying payroll, entering gratuities
  * Subcontractor communications - ensuring all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc.
  * Completing events walks of the building
  * Supporting other properties and departments as demanded by the business
  * Other duties/responsibilities as assigned

• Job Requirements
  * Passion for hospitality, food, and retail
  * Excellent interpersonal and stakeholder management skills