Bank Operations Analyst II

Bank Operations Analyst II

Location: Denver, Colorado (Hybrid)

Job Type: Full-Time Non-Exempt

Salary: $26.93 - $35.10/HR*Actual offer will be based on experience, location, education, and/or skills*

Applications should be submitted for consideration no later 05/21/2025

You're a detail-oriented professional who thrives in a fast-paced, deadline-driven environment. With a strong understanding of banking operations and a proactive mindset, you take ownership of your responsibilities and support your team with precision and consistency. You're adaptable to change, eager to learn, and confident in juggling multiple priorities while maintaining high standards.

If you enjoy improving processes, solving problems, and being a go-to resource for your team, this role is right for you.

As a Bank Operations Analyst II at First Western, you'll play an essential role in the day-to-day execution of banking operations. You'll handle moderately complex tasks involving exceptions, payments, and reconciliations while ensuring adherence to internal processes and service-level agreements (SLAs). This position also provides peer training and support and acts as a subject matter resource to the broader team.

In this role, you'll contribute to the efficiency and accuracy of operational procedures that support our organization's financial services and client experience.

• Process exception items, including non-posts, stop payments, overdrafts, and miscellaneous returns.
  
  
• Balance and reconcile daily incoming and outgoing return files.
  
  
• Research and resolve exceptions across checks, ACH transactions, wire transfers, and payment systems.
  
  
• Support general ledger reconciliations through investigation and documentation.
  
  
• Identify and process duplicate or suspected fraudulent in-clearing checks.
  
  
• Prioritize daily workload to meet deadlines and maintain SLAs with minimal supervision.
  
  
• Read and follow written procedures, ensuring accuracy and regulatory compliance.
  
  
• Assist with CRM case resolution and interoffice requests.
  
  
• Maintain detailed documentation and records of tasks and resolutions.
  
  
• Provide cross-training support and share knowledge with peers to build team capacity.
  
  
• Collaborate with internal teams and maintain clear communication with departments and clients.

• Bachelor's degree in Business Administration, Finance, or Accounting, or equivalent professional experience (preferred).
  
  
• 3-5 years of experience in bank deposit operations or services (preferred).
  
  
• Working knowledge of the financial services industry and bank operations practices.
  
  
• Intermediate-level proficiency in Microsoft Office (Word, Excel).
  
  
• Clear and professional verbal and written communication skills.
  
  
• Strong organizational and problem-solving skills, with the ability to multitask and manage shifting priorities.
  
  
• High attention to detail and ability to work independently and collaboratively.
  
  
• Comfortable working in a fast-paced environment with frequent deadlines and operational changes.
  
  
• Ability to sit for extended periods and perform repetitive computer-based tasks.
  
  

Preferred Certifications:

• ACH or NCP certification (preferred upon hire)

• Competitive base salary: $26.93 - $35.10/HR, plus bonus potential.
  
  
• 401(k) plan with employer match.
  
  
• Paid parking and transportation benefits.
  
  
• Comprehensive health and wellness benefits, including:
  
  
  
  
  • Health savings accounts (HSA)
    
    
  • Flexible spending accounts (FSA)
    
    
  • Medical, dental, and vision coverage
    
    
  • Generous paid time off and bank holidays.
    
    
  • Training and professional development support.
    
    
  
  
  
  
• A culture grounded in collaboration, accountability, and innovation.

At First Western Trust, we're more than just a financial institution-we're a team of forward-thinkers committed to excellence, innovation, and impact. Our culture thrives on teamwork and mutual respect, grounded in the belief that diverse perspectives fuel creativity and help us tackle challenges in fresh, effective ways.

We celebrate each other's successes, welcome new ideas, and take personal ownership in everything we do. A genuine desire to positively impact our clients, communities, and one another drives our work. We meet challenges with a growth mindset, act with urgency and accountability, and constantly strive to raise the bar for ourselves and our clients.

Leadership at First Western means setting an example and fostering a culture of trust, transparency, and respect. Whether you're just beginning your journey or bringing years of experience, you'll find a welcoming community where your contributions are valued and your potential is boundless.

We expect our people to:

• Demand and reward excellence.
• Take action and responsibility.
• Collaborate, communicate openly, and give/receive feedback with trust.
• Go above and beyond to do what's right-always.

If that sounds like you, you'll fit right in.

Learn more at myfw.com or email Talent.Management@myfw.com.

First Western Trust is proud to be an Equal Opportunity Employer. We are committed to creating a diverse, inclusive, and respectful workplace where every team member is valued and given the opportunity to thrive. We welcome applicants of all backgrounds and experiences and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. For accommodation requests, please contact Talent.Management@myfw.com.