Business Operations Specialist; Therapy, 1.0 FTE

UnityPoint Health
United States, Wisconsin, Madison
202 South Park Street (Show on map)
Apr 04, 2025
14820BR FTE: 1.0 Shift: weekdays, day shift. Compensation: $21.20+ Hours Per Week: 40 Weekends: No Benefit Eligible We are seeking a dynamic and professional Business Operations Specialist to join our Outpatient Therapy Team. At UnityPoint Health - Meriter Therapy patients are at the center of everything we do, and we are committed to serving the community by living our FOCUS values of Foster Unity - Own the Moment - Champion Excellence - Seize Opportunity in our daily work. We know that our greatest strength is our people, and we strive to provide an environment that fosters success through our vast employee wellness program and mentorship opportunities to establish a strong knowledge base and build relationships. Our therapy team is also given opportunities actively participate in a team-based leadership structured group that ensure clinical and operational decision making is a collaborative process that promotes future growth and advancement. The Business Operations Specialist is responsible for training and improving current business operations related to the Rehab Service Coordinator (RSC) position and business office management to focus on modeling and training exceptional customer service and care delivery of operational functions to ensure goals and quality standards are met. The Business Operations Specialist will have a regular on-site clinic rotation to support site growth, training needs, and process improvement. This person will also function as a "float" RSC for scheduled and unscheduled RSC coverage needs. This position may also assist with back-up Rehab Insurance Coordinator (RIC) duties as needed. Duties and Responsibilities: Work collaboratively with therapy team to support exceptional patient experience and outcomes. Embrace lifelong learning: willingly receive feedback and learn from team members, seek continual learning opportunities, and share feedback to promote the growth of the team. Gather data to support growth and action review needs Demonstrate a willingness to be flexible and to take on additional responsibilities to support the team and process improvement initiatives. Creating, updating, and improving workflows and tip sheets. Why UnityPoint Health? Commitment to our Team - For the second consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members. Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve. Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work. License/Certifications: Valid driver's license and ability to travel to multiple locations. Qualifications Include: Associate Degree in Business, Management or related field. Previous experience may be considered in lieu of education. Minimum of 1 year of healthcare experience. Prior experience of insurance - obtaining benefits, submitting authorizations, etc. Excellent organizational, internal and external public relations skills. Knowledge of registration processes, Epic Cadence program Customer service experience EEO/M/F/D/V