Facilities Account Manager

TEKsystems
$24.52 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Columbus
Apr 04, 2025
TEKsystems is looking to hire a Facilities Account Manager to work with one of the largest, well-know restaurant corporations in the nation! If you have a desire for account management, process improvement, and customer support and want to get your foot in the door with an excellent company, apply today! * Pay: $24.52/hour * Pay increase potential * Shift: must be open to work between the hours of 6:30am-2:30am * Shift will eventually become first shift hours * Office located in downtown Columbus, OH * Shifts starting before 2:30pm are worked in-office * Shifts starting after 2:30pm are worked remotely Job Description: As the Facilities Support Account Manager, you will contribute to the overall success of the restaurants by receiving and responding to restaurant facility work orders. The FSAM responds to restaurants and Internal/External vendors through ticket platform, phone calls, and email. The FSAM has a strong sense of urgency, attention to detail and great customer service skills. * Cultivate an environment of expedited service delivery and exceptional customer satisfaction, catering to the needs of restaurant managers and our dedicated Internal Facilities Team. * Ensure adherence to swift response times in alignment with our Service Level Agreement * Thoroughly assess, evaluate, and if required, re-categorize work orders to optimize organizational efficiency. * Initiate direct communication with restaurant managers when additional clarity is needed for work orders, offering insightful troubleshooting recommendations to swiftly resolve any issues. * Identify and address any challenges or discrepancies arising within the work order tracking platform, ensuring seamless operations and unhindered progress. Qualifications: * High school diploma or general education degree (GED) required * Flexibility to accommodate regular and non-traditional hours, including nights, weekends, and select holidays, as the Facility Support Team operates from 6:30 AM to 2:30 AM daily * Proven capability to manage a high volume of work orders and phone interactions on a daily basis * Demonstrate excellent customer service skills * Effective and efficient written and verbal communication skills with strong attention to detail, organization, and time management * Sense of urgency when completing multiple tasks or competing priorities Pay and Benefits The pay range for this position is $24.52 - $24.52/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Columbus,OH. Application Deadline This position is anticipated to close on Apr 17, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.