Service Supervisor

Job Title: Service Supervisor

Location: Lincoln, Nebraska

Company: Interstate Power Systems

The Service Supervisor is responsible for overseeing the daily operations of both the Service and Parts Departments, this dual-role position ensures seamless coordination between service technicians, service advisors, and parts personnel to deliver exceptional customer service, maintain efficient workflows, and support the repair and maintenance of heavy-duty trucks and equipment. The Service Supervisor will act a liaison between department staff and upper management, monitor inventory, ensure timely service delivery, and uphold safety and quality standards.

Key Responsibilities:

Service Department:

• Supervise and schedule service technicians to ensure timely completion of repairs, maintenance, and diagnostics on heavy-duty trucks and equipment.
• Coordinate with customers to assess service needs, provide updates, and resolve issues or complaints.
• Monitor service quality, ensuring compliance with manufacturer specifications and company standards.
• Maintain accurate service records, including work orders, warranties, and billing documentation.
• Train and mentor service staff to enhance technical skills and customer service performance.
• Collaborate with vendors and suppliers to ensure availability of critical parts and negotiate pricing when necessary.
• Assist technicians and customers with parts identification and procurement.

General Duties:

• Foster collaboration between the Service and Parts Departments to streamline operations and improve turnaround times.
• Enforce safety protocols and maintain a clean, organized work environment in both departments.
• Analyze performance metrics (e.g., service times, parts sales) and implement process improvements.
• Act as a liaison between departments and upper management, providing reports on productivity, challenges, and opportunities.
• Handle escalated customer inquiries and ensure high levels of satisfaction.

Qualifications:

• Minimum of 3-5 years of experience in a supervisory role within a service or parts department, preferably in the heavy-duty truck or equipment industry.
• Strong knowledge of heavy-duty truck systems, repair processes, and parts inventory management.
• Proven leadership skills with the ability to manage and motivate a team.
• Excellent organizational, problem-solving, and communication skills.
• Proficiency in service and inventory management software (e.g., [specific software names if applicable]).
• Ability to multitask and prioritize in a fast-paced environment.
• Valid driver's license; CDL preferred but not required.

Employee Benefits:

• Competitive Wages - Be paid your worth!
• Uniforms - fully supplied by Interstate!
• Tool program - available
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
• Pet Insurance - We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.

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