Member Solutions Specialist

Cone Health

United States, North Carolina, Greensboro

Apr 08, 2025

The Member Solutions Specialist processes member transactions and maintains cash drawers to document financial changes. Under minimal supervision, this job promotes the day-to-day operations of the organization and strengthens relations with new and potential members by providing excellent customer service. The schedule for this position is Monday- Friday, 7:15am-4:15pm.

Promotes credit union products and services based on member needs identified through conversations and maintain current knowledge of all credit union services and policies.
Counsels members on interest rates, cross-sell services, and assist with opening new share accounts, share draft accounts, and certificates.
Assists members in completing applications for Individual Retirement Accounts and Share Certificates, process new account information, and order checks and debit cards.
Maintains cash drawer, processes member transactions, and handles wire transactions.
Provides assistance to members with closing accounts, processing quick cash loans, and setting up payroll distributions.
Addresses member inquiries, resolves account discrepancies and complaints, and provides exceptional customer service.
Advises members with closing accounts and account discrepancies and complaints, process quick cash loans, and processes wire transactions.
Performs other duties as assigned.

EDUCATION:

Required: High School Diploma or equivalent

EXPERIENCE:

Required: 5 years of experience.

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.