End User Services Technician
 TEKsystems | |
$25.00 - $29.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Ohio, Groveport | |
 Apr 08, 2025 | |
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*Description:*
The End User Services Technician acts as a key IT support professional, focusing on tier-two and tier-three troubleshooting and the strategic development of the desktop environment. This role involves maintaining and supporting diverse computing environments, including office, warehouse, and production floor systems, while delivering exceptional customer service. Additional responsibilities include providing server, storage, and network support as needed. *Primary Duties & Responsibilities:* * Deliver on-site support for a large user base in a fast-paced, growing environment. * Handle advanced support issues involving hardware, software, and network connectivity. * Log and manage support-related tickets using an internal ticketing system. * Collaborate daily with a wide range of stakeholders, including warehouse and production staff, corporate personnel, and external visitors. * Assist in the management and tracking of IT assets. * Contribute to project-based tasks throughout the year. * Create, update, and maintain technical documentation as required. * Enforce company IT policies, security protocols, and best practices. * Adapt to a flexible work schedule, including occasional nights, weekends, and holidays. *Preferred Skills & Qualifications:* * Strong experience with operating systems, productivity suites, and enterprise device management. * Familiarity with hardware and device management, particularly in warehouse or distribution settings. * Excellent communication and customer service skills. * A proactive attitude and a desire to grow professionally in a dynamic environment. *Experience Level:* Intermediate *Pay and Benefits* The pay range for this position is $25.00 - $29.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Groveport,OH. *Application Deadline* This position is anticipated to close on Apr 22, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |