Customer Experience Team Member

Vaco
$18.00 / hr
United States, Florida, Jacksonville Beach
Apr 09, 2025
Vaco is staffing for a customer service professional who is outgoing and loves helping people via phone and chat. This role is for a fun and positive retail company at their corporate location in Jacksonville Beach, FL and are full time, onsite with normal day hours, Monday-Thursday and shorter days on Fridays with room for paid overtime when called for. Looking to interview and hire ASAP. The Customer Experience Team Member is to deliver happiness and extraordinary experiences to our internal and external customers. This position is responsible for managing our B2C phone orders, approved ticket categories, and any additional responsibilities. Duties and Responsibilities Manage incoming tickets (tickets relating to damages, shortages, store location inquiries) and provide solutions to ensure awesome customer experiences using scripts, macros, and training policies Manage credits, reshipments, and other needed tasks to ensure awesome customer experiences Establish and maintain positive relationships withretail customers by accurately assessing needs and providing accurate information in a timely fashion Complete work assignments within assigned deadlines on time and with minimal errors to ensure awesome customer experiences Identify and analyze facts, weigh options and risks, and determine course of action to exceed the expectations of our customers while keeping the companiesmission and core values in mind Conduct both verbal and professionally written communication in an effective, appropriate, positive, and informative manner in order to ensure awesome customer experiences Complete additional job duties as assigned Qualifications 1+ years in retail or customer experience required, preferable in a retail/wholesale environment High school diploma, or equivalent required Attention to detail with exceptional time management skills a must Knowledge of computer systems and software used in functional area Ability to work effectively as a team player Ability to work in a fast-paced, quickly changing, energetic environment Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.