Director, Patient Access Transformation

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The Director of Patient Access Transformation is responsible for leading the implementation and stabilization of a new patient access operating and workflow model across the organization. This role drives enterprise-wide standardization, operational efficiency, and patient experience improvements while ensuring seamless transitions before, during, and after go-live. The Director collaborates with key stakeholders, including revenue cycle, clinical operations, IT, and frontline leadership, to optimize patient access workflows and drive continuous improvement.

Implementation & Go-Live Readiness

Oversee the execution of standardized patient access workflows, ensuring alignment with a new operating model and organizational goals.
• Drive enterprise-wide transformation initiatives to improve processes and workflow including patient intake, scheduling, financial clearance, and front-end revenue cycle operations.
• Lead pre-go-live planning, including workflow validation, readiness assessments, and training coordination.
• Foster collaboration between departments to ensure a seamless patient journey from scheduling to service delivery.
• Partner with IT teams to optimize EHR and patient access technology solutions to enhance efficiency.
• Communicate updates and process improvements to all stakeholders, ensuring transparency and alignment across teams.
• Develop and track key performance indicators (KPIs) to measure operational readiness and identify risk areas.
• Ensure frontline teams are equipped with the necessary tools, resources, and training to support a seamless transition.

Post-Implementation Stabilization & Optimization

• Monitor post-go-live performance to assess adoption, effectiveness, and sustainability of new processes.
• Act as a strategic partner to senior leadership, providing insights and recommendations on patient access optimization.
• Identify operational challenges and implement corrective action plans to drive efficiency and standardization.
• Partner with patient access leadership to reinforce best practices, resolve workflow bottlenecks, and optimize resource allocation.
• Leverage data analytics and reporting to measure success and identify ongoing opportunities for improvement.
• Mentor and develop patient access managers and frontline leaders, fostering a culture of operational excellence

• Bachelor's degree or equivalent work experience.
• Master's degree in a business or health administration field, preferred.
• Minimum of 7 years of experience in healthcare operations, with a focus on referral and document management or relevant overall business leadership experience
• Minimum 3 years of experience hiring, supervising, training, and coaching others. Supervising/managing experience in a multi-site environment preferred.
• Knowledge of processes related to hospital system environments.

• Knowledge of health systems best practices and required compliance.
• Understand the healthcare landscape, including regulations, insurance, and patient care processes.
• Ability to create a positive work environment and able to build, lead and motivate teams.
• Ability to manage functions and activities. Strong organizational skills.
• Experience with implementation of a new operating model or broad changes to workflows and processes
• Strong interpersonal, oral, and written communication skills
• Analytical skills: ability to assess metrics and processes and identify improvement opportunities; able to develop and implement actions to drive improvement.
• A self-starter; able to work with only broad operating guidance and direction.
• Strong customer service, collaboration, and patient advocate skills
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
• Ability to prioritize and meet deadlines.
• Proven ability to establish and maintain a positive employee and patient experience
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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