SWIFT Walk Up Service Technician - 2049

KeyLogic Systems
United States, New Mexico, Albuquerque
1515 Eubank Boulevard Southeast (Show on map)
Apr 11, 2025
Overview Position: Swift Walk Up Service Technician Location: Albuquerque, NM Salary Range: $22.88 - $27.88 per hour Clearance: Clearable to Q The SWIFT Walk-Up Service Technician serves as the first point of contact for users seeking technical assistance. This role involves providing immediate support for hardware and software issues, troubleshooting technical problems, and ensuring a seamless user experience. The technician will work directly with users in a walk-up service environment, addressing a variety of IT-related inquiries and issues. The ideal candidate enjoys working with customers, possess a strong technical background, and is comfortable with a complex ever changing IT environment. Responsibilities - Provide friendly and efficient in-person support to users experiencing technical difficulties with hardware, software, and network connectivity. - Diagnose and resolve technical issues related to desktops, laptops, printers, and mobile devices. - Assist with the setup, installation, and configuration of computer systems and peripherals. - Maintain accurate records of support requests, resolutions, and user interactions in the IT ticketing system. - Work closely with other IT team members to escalate complex issues and ensure timely resolution. - Provide basic training and guidance to users on software applications and IT best practices. - Assist in managing IT inventory, including tracking equipment and software licenses. - Deliver exceptional customer service, ensuring a positive experience for all users. - Resolve user technical issues on phones, chat, and backlog tickets as necessary. - Occasionally travel to users to resolve their issues desk-side. - Other duties as assigned. Qualifications - High School Diploma & Two years of relevant IT experience - Must be a US Citizen - Ability to obtain and maintain a U.S. Department of Energy Q security clearance Required Skills - Demonstrate high levels of customer service & technical knowledge - Possess experience with equipment & software installation & upgrades. - Possess two+ years of demonstrated PC support, diagnostic/troubleshooting & repair experience, including a solid working knowledge of PC operations including hardware, operating systems and network settings; 5 total years if no degree Desired Skills - Bachelors degree in managing Information Systems or other relevant area. - CompTIA Certifications, such as A+ or Network+ are desired. - Microsoft Certifications, such as MCSA Windows is desired. - Active U.S. Government Clearance. About KeyLogic: Supporting critical missions at the intersection of data and science, KeyLogic provides mission management, systems analysis, data analytics, digital transformation, and cybersecurity to customers in the energy, federal civilian, and defense sectors, with a 20+ year portfolio of successes supporting DOE, DOC, EPA, DOD, DHS, FBI, and other federal agencies challenged with complex missions. We help our customers solve the world's most challenging problems with unsurpassed anticipatory service. KeyLogic employs over 600 team members, including systems designers, developers, data scientists, IT and cybersecurity specialists, engineers, mission experts, program managers, and more than 70 Ph.D. scientists. This multidisciplinary team works together solving challenging problems with anticipatory service-always staying one step ahead-benefiting our customers, and ultimately helping build a better world. We are committed to the success of each customer's mission. We care enough to make their mission our mission and their success our success. We take technical service delivery to a level above our peers. Our anticipatory service is best-in-class. KeyLogic is an Equal Opportunity/Equal Access Employer. KeyLogic is committed to a policy of non-discrimination against individuals on the basis of any legally protected status. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Recruiting@KeyLogic.com and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis. Job Code: 2538