Operations Services Coordinator

Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence and stability of individuals and families.

Our Vision: To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach)

ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long term stability and sustainability.

The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being, and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse, and building strong communities.

The Operations Services Coordinator plays a key role within the Systems & Security Unit, handling a variety of technical and administrative tasks to support over 700 Human Services staff and partners. Responsibilities include managing system and database access for new employees, overseeing phone equipment, and handling asset inventory, disbursement, and recovery. The coordinator also provides support with password resets and troubleshooting, ensures accurate records and documentation, and handles the processing of Personnel Action Forms.

• Processes Personnel Action Forms (PAFs) within SAP, which includes updates to job numbers, codes, titles, pay scale groups and levels, employee groups, organizational units, cost centers, and personnel areas for the onboarding and offboarding of employees.
• Administers and manages systems security access for network resources, applications, data files, and state programs for County employees, contractors, and external users. Responsibilities include requesting, modifying, supporting, and terminating County and State accounts, as well as performing password resets and troubleshooting access issues as needed.
• Oversee Verizon accounts for Human Services, managing wireless device allocations, assigning data plans and services, and generating reports and submitting invoicing as required.
• Facilitates the activation, deactivation, and updating of both regular and temporary employee access badges for Human Services employees, contractors, and volunteers.
• Maintains a confidential database for employee information and inventory, ensuring proper tracking and security of Human Services assets and personnel.
• Conduct internal, external, county, and state system access audits on a monthly, quarterly, and annual basis, ensuring adherence to security protocols and regulatory standards.
• Manage the physical inventory of Human Services assets, ensuring equipment is functional, organized, and ready for IT disbursement, while keeping accurate records of status and location.
• Coordinate employee workspace setups and equipment allocation, handling tasks such as submitting move tickets, conducting desk audits, distributing and recording equipment, processing desk phone requests, assisting with annual equipment refreshes, and collaborating with IT to fulfill employee technology needs.

REQUIREMENTS:

Skills, Abilities and Competencies:

• General knowledge of Microsoft Applications and the ability to quickly learn and effectively use various internal and external software applications.
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment, consistently meeting tight deadlines while maintaining quality, even under high work volumes and frequent interruptions.
• Excellent written and verbal communication skills, with the ability to clearly convey information and engage effectively with staff, external agencies, vendors, and individuals in both routine and high-pressure situations.
• Detail-oriented with a strong focus on accuracy, while maintaining strict confidentiality in handling sensitive information and managing secure data.
• Ability to establish and maintain professional working relationships, collaborate effectively within a team, and work independently with minimal supervision while addressing challenges and resolving issues.

Behavioral Competencies (these are required for all positions at ACG):

Accountability Accessibility Inclusivity Integrity

Education and Experience:

• Associate degree
• At least 3+ years of relevant experience with office systems management or administrative duties and client relations.
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Preferred Education and Experience:

Pre-Employment Additional Requirements:

Post-Employment Requirements:

• Will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check.
• Work locations and facilities are subject to change based on business needs.

WORK ENVIRONMENT:

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

• Spends 50% of the time sitting and 50% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 50 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 50 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

Occasionally: Activity exists less than 1/3 of the time.

Frequently: Activity exists between 1/3 and 2/3 of the time.

Constantly: Activity exists more than 2/3 of the time.

** In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.