Trust Vendor Analyst
The trust vendor analyst is responsible for executing various aspects of Comerica's Third-Party Risk Management (TPRM) framework for critical vendors within Comerica Trust. This may include activities such as cyclical assessments, SLA monitoring, KPI creation and monitoring, release schedule coordination and monitoring, custom development Statement of Work creation and tracking, etc.
The individual will work closely with application/vendor owners within Trust and other divisions to help monitor all aspects of the vendor activities to ensure to the vendor delivers products and services that align with Comerica's vision, meet market needs, expectations, and standards.
The individual will also be responsible for other key components of Comerica's application and vendor management activities such as User Access Reviews, Access Management, Audit Responses, Vendor Relationship, and other items as necessary in maintaining the application with the company's standards for vendor and application management.
Position Responsibilities:
- Understand the product strategy and roadmap for all critical vendors and their applications within Comerica Trust.
- Collaborate with internal stakeholders to build relationships and maintain awareness of required Third Party Risk Management (TPRM) activities.
- Working with the application/vendor owner to complete cyclical TPRM activities within the assigned vendor management system.
- Collect and evaluate vendor supplied documentation for adherence with Comerica TPRM guidelines.
- Conduct and document cyclical business reviews with vendors and Comerica stakeholders to ensure overall compliance with Comerica TPRM guidelines.
- Work with the application owner to write the business case for strategic investment and gain internal approval.
- Work with the application owner to write product requirements documents and the creation of the Statement of Work.
- Track final outcomes of releases/enhancements/patches to ensure objectives have been met. Where a shortfall exists, working to document the gap and create accountability with the vendor for overall remediation.
- Track and report contracted Service Level Agreements (SLA) and Key Performance Indicators (KPI) to Comerica Trust Leadership and the assigned application/vendor owner.
- Collecting and collating feedback from internal and external customers to provide to the application/vendor manager.
- Tracking of scheduled product/enhancement/patch releases and working with the assigned application/vendor owner to coordinate and document testing activities.
- Facilitate additional training within Comerica Trust for application/vendor owners to maintain awareness of TPRM program responsibilities.
- Work with application/vendor owners and/or Comerica centralized training teams to develop and deliver training to stakeholders on new application/vendor capabilities.
Position Qualifications:
- Bachelor's degree from an accredited university
- 3 years of experience in Vendor Management
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Apr 12, 2025