New

Strategy and Analytics Lead

salesforce.com, inc.
United States, Massachusetts, Boston
Apr 12, 2025
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. The Account Success team is looking for a highly driven and collaborative Manager, Analytics & Insights to serve as a strategic analytics lead to the Account Success team.The Account Success, Analytics & Insights, Manager professional will play a crucial role in supporting the growth of Salesforce and supporting those that support our customers. This role is a hybrid of traditional jobs in strategic planning, sales strategy, business operations, reporting, and analysis - requiring a mix of engineering, visualization, analysis and strong communication. Success in this role means supporting the Account Success team to drive the continued success of Salesforce by supporting our customer success strategy and is pivotal in driving the success and growth of our products. Sample projects range from the strategic to the very operational including identifying trends in customer consumption, evaluating growth opportunities, forecasting, business planning & executive presentations, dashboard creation and regular review of key performance metrics. We are seeking a strategic problem solver who can effectively balance detailed analysis with a comprehensive understanding of broader business objectives. The ideal candidate will possess the ability to synthesize complex data and insights into clear, actionable strategies that align with our overarching goals. The role requires interaction with various areas of the organization and provides exposure to senior executives; someone who can navigate both high-level strategic planning, and intricate operational details, ensuring that all efforts contribute to the success of our organization. Your Impact: Deliver recommendations and insights that support senior stakeholders (VPs and SVPs) in managing their critical metrics Proactively identify trends, risks, and opportunities in the business to influence and set strategy Understand the underlying data architecture supporting the business, and how to use it to report on business performance and forecast results Create comprehensive datasets leveraging your business knowledge to scale insights. Develop Business Intelligence (BI) dashboards for use by global leaders and field teams Assist in developing and delivering presentations for senior executives to engage with their leaders or counterparts Desired Skills and Experience: 7+ years of experience in sales analytics, business intelligence, computer science, economics, statistics, applied mathematics, or a related field. Self-starter and a high degree of motivation to go above and beyond the task at hand Proficiency with SQL and Tableau (or a similar data visualization tool). Python and/or R a plus Valuable work experience focused on quantitative analysis, Excel, and logical reasoning Proficiency in creating BI dashboards and assets end-to-end; from initial scoping, data wrangling, asset creation, deployment and enablement Previous experience of end-to-end execution (Data collection--Feature selection--Model training--Model Deployment) of predictive models preferred Familiarity with CRM and data management Strong communication skills; both written and verbal Team player able to lead and work effectively at all levels of an organization with the ability to influence others to move toward consensus Strong situational analysis, negotiation, and decision-making abilities Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. For Illinois based roles, the base salary hiring range for this position is $127,200 to $174,900.