Customer Accounts Specialist

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Apr 14, 2025
Under the direction of the Manager of Customer Accounts the Customer Accounts Specialist is responsible for timely invoicing, collections, and maintenance of external customer billing for Mass General Brigham companies. The Specialist will demonstrate effective communication and organizational skills combined with a proven ability to interact with a wide range of professionals both internal and external to Mass General Brigham. This position operates within a central team and requires enterprise-wide customer service support in addition to portfolio level assignments. Essential Functions: - Responsible for billing, collections, and customer resolution. - Generate customer invoices, perform collections, and resolve credit balances. - Review and resolve Account Receivable balances. - Investigate and resolve credit balances within established policy and procedural deadlines, including real-time documentation and issuance of refunds. - May create, monitor, and close funds using the combined technology of Workday and Insight. Bachelor's Degree Accounting required Accounting, billing, finance or related experience 2-3 years required Knowledge, Skills and Abilities Strong accounting, problem-solving, and negotiation skills. Advanced skills using Excel and Outlook. Detail orientation and excellent follow-through with minimal supervision are required. Strong customer service aptitude with a proven ability to work well with others. Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.