Delivery Lead

Practice - AIA - Artificial Intelligence and Analytics

About AI & Analytics: Artificial intelligence (AI) and the data it collects and analyzes will soon sit at the core of all intelligent, human-centric businesses. By decoding customer needs, preferences, and behaviors, our clients can understand exactly what services, products, and experiences their consumers need. Within AI & Analytics, we work to design the future-a future in which trial-and-error business decisions have been replaced by informed choices and data-supported strategies.

By applying AI and data science, we help leading companies to prototype, refine, validate, and scale their AI and analytics products and delivery models. Cognizant's AIA practice takes insights that are buried in data and provides businesses a clear way to transform how they source, interpret and consume their information. Our clients need flexible data structures and a streamlined data architecture that quickly turns data resources into informative, meaningful intelligence.

Job Summary

We are seeking a highly skilled and experienced Service Line Specialist with 12 to 16 years of experience in Sales Service and Marketing domains. The ideal candidate will have a strong technical background and a proven track record in driving business growth through innovative solutions. This hybrid role offers the flexibility of working both remotely and on-site with no travel required.

Responsibilities

* Lead the development and implementation of service line strategies to drive business growth and customer satisfaction.

* Oversee the execution of sales service and marketing initiatives to ensure alignment with company goals.

* Provide expert guidance on domain-specific best practices and emerging trends in Sales Service and Marketing.

* Collaborate with cross-functional teams to identify opportunities for process improvements and innovation.

* Develop and maintain strong relationships with key stakeholders to ensure successful project delivery.

* Analyze market data and customer feedback to inform strategic decision-making and drive continuous improvement.

* Ensure the effective use of analytics to measure the success of initiatives and identify areas for optimization.

* Manage the end-to-end lifecycle of service line projects from planning and execution to monitoring and evaluation.

* Provide training and support to team members to enhance their skills and knowledge in the Sales Service and Marketing domains.

* Ensure compliance with industry standards and regulations to maintain the highest level of service quality.

* Develop and present detailed reports on project performance and outcomes to senior management.

* Utilize advanced analytics tools to gain insights into customer behavior and market trends.

* Drive the adoption of innovative technologies and methodologies to enhance service delivery and customer experience.

Qualifications

* Possess a deep understanding of Life Science Sales Service and Marketing, R&D, Clinical and Supply chain with a minimum of 12 years of experience

* Experience working in Life Science domain is critical

* Demonstrate strong analytical skills and experience in utilizing analytics tools to drive business decisions.

* Exhibit excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.

* Show a proven track record of successfully managing complex projects and delivering results.

* Have experience in developing and implementing strategic initiatives to drive business growth.

* Display a strong ability to analyze market data and customer feedback to inform decision-making.

* Demonstrate proficiency in using advanced analytics tools and methodologies.

* Possess a strong technical background with expertise in domain-specific best practices.

* Exhibit a commitment to continuous learning and staying updated with industry trends and emerging technologies.

* Show a strong ability to develop and maintain relationships with key stakeholders.

* Demonstrate excellent problem-solving skills and the ability to think critically.

* Have experience in providing training and support to team members.

* Display a strong commitment to maintaining the highest level of service quality and compliance with industry standards.

#LI-EF1

#CB

#Ind123

Applications will be accepted until 18 Apr 2025.

Salary and Other Compensation:

The annual salary for this position is between $[151,000 - 177,500] depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock options, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

* Medical/Dental/Vision/Life Insurance

* Paid holidays plus Paid Time Off

* 401(k) plan and contributions

* Long-term/Short-term Disability

* Paid Parental Leave

* Employee Stock Purchase Plan