Quality Coordinator Production Assistant

From backstage to the back row - and from concert halls to black box theatres - Wenger & J.R. Clancy offer sound, stage and storage solutions are designed for flawless performance. We are unmatched in terms of capabilities in the performing arts market. With more than 200-years of combined experience, no other brand comes close to matching the knowledge, product selection, innovation, and service that Wenger | J.R. Clancy provides. Our team members enjoy the amazing opportunity of seeing a product go from an initial idea to an incredible performance! Knowing your work has helped make a performance richer, creates a sense of fulfillment that is unmatched.

Wenger Corporation is seeking a Quality Coordinator Production Assistant to join our team in Syracuse, NY! As a Quality Coordinator Production Assistant, you will contribute to Wenger Corporation's strategy to provide an exceptional customer experience by supporting both internal teams and external partners distributing reports, manuals, and confirmations, while also assisting Project Managers in project closeouts. This role serves as a vital connection between logistics, customer service, and project coordination. Additionally, this role provides backup support for office functions, maintains safety files, and assists with project and financial closeout activities.

At a minimum, you'll need:

• High School Diploma or GED equivalent
• Two (2) years of general office and customer service experience

As a Quality Coordinator Production Assistant, a typical day might include:

• Creating and distributing quotes for standard hardware orders
• Receiving and processing hardware orders from internal and external sources
• Providing customs paperwork for foreign shipments and work with forwarders
• Coordinating invoices and qualify freight charges with corporate accounts receivable
• Reviewing and categorizing UPS, FedEx, M&L, Seko, Shaker, Landstar and other miscellaneous freight bills through DocStar
• Assisting in completion of Job Travelers
• Scanning Job Travelers into e-file for projects with inspection paperwork
• Scanning project shipment Pack Lists, SO Pick Lists, and BOL into project folders
• Sending daily ship confirmations to Project Managers, Installers and customers as appropriate
• Creating operation and maintenance manuals
• Generating and distributing weekly Negative Bin Status Reports and Newtex Fire Curtain Reports
• Providing back-up support and administer to all front office duties
• Filing and maintaining paperwork and Safety Committee files
• Providing partner support
• Assisting Project Managers and Finance Manager with closing project process
• Performing work activities to support Quality and Department goals and objectives

Benefit offerings include:

• Paid Time Off
• 9 Paid Holidays
• Generous Profit Sharing
• Medical, Dental and Vision Insurance
• Spending Accounts - HSA, FSA, DCFSA
• Company Paid Short-term and Long-term Disability Insurance
• 401k Retirement Plan with Company Match
• Company Paid Life Insurance
• Supplemental Life Insurance
• Employee Assistance Program
• Tuition Reimbursement Program

Wenger Corporation's core purpose is to ENRICH LIVES BY ENABLING AND INSPIRING GREAT PERFORMANCES.

Put your passion to work in an exciting, rewarding industry that inspires great performances today!

Wenger Corporation is an Equal Opportunity / Affirmative Action Employer

All Qualified Candidates are Encouraged to Apply