Desktop Support Specialist

Embry-Riddle Aeronautical University
paid holidays, retirement plan
United States, Florida, Daytona Beach
Apr 14, 2025
Job Description Discover Your Future with Embry-Riddle Aeronautical University! Embry-Riddle: A Global Leader in Aviation and Aerospace With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world's largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space. Perks Await You at Embry-Riddle! Generous Time Off: Enjoy 15 days of personal leave in your first year, plus 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day. Health Benefits: Access comprehensive medical, dental, and vision coverage, wellness programs, and fitness memberships. Flexible spending and health savings accounts help you manage healthcare costs. Tuition Coverage: Get 100% tuition coverage for one undergraduate and one graduate degree. Your spouse and dependent children up to age 26 are eligible for 100% coverage for undergraduate tuition and 80% for graduate tuition. Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan annually, plus a 4% matching contribution, with no vesting period. Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website. Opportunity: Join the Aviation and Aerospace vanguard! Step into a dynamic role with Embry Riddle Aeronautical University, where innovation meets opportunity. Be part of a leading institution that's at the forefront of aviation, aerospace, and STEM education. We offer an exciting environment, cutting-edge projects, and the chance to influence tomorrow. Ready to make a difference? Take flight with Embry-Riddle and explore this diverse career opportunity today. Embry-Riddle Aeronautical University is seeking a Desktop Support Specialist to join the Information Technology department in Daytona Beach, Florida. The Desktop Support Specialist provides technical support for computers, peripherals, tablets and web conferencing systems for faculty, staff, and students at the Worldwide campus. The Embry-Riddle Worldwide campus includes the headquarters located in Daytona Beach, FL and more than 120 locations across the globe. This position is responsible for troubleshooting and providing resolutions for basic and complex computing and system issues. This includes researching and recommending solutions to meet the technology needs of faculty, staff, and students and driving the adoption of new technology and solutions. The position will require direct interaction with customers. The ideal candidate desires to be a part of a vibrant community of information technology professionals and supports the mission of the University as a world leader in aviation and aerospace education. Embry-Riddle provides education globally and maintains a diverse technology footprint. Working for Embry-Riddle Information Technology provides a modern and collaborative work environment and professional development opportunities. Employees have access to a robust benefits package - from quality health care and retirement options to generous education benefits and a flexible summer work schedule. Primary Job Functions, Duties, or Accountabilities: Provide support for existing technology solutions for faculty and staff as well as academic and computer labs. Install, configure, and maintain multi-platform desktop hardware and software for Windows, macOS and Linux. Support Point-of-Sales registers and peripherals. Support events on campus or offsite within and after business hours. Setup, configure and support audio/video conferencing systems. Troubleshoot networking issues and escalate to infrastructure team appropriately. Address any customer service issues. Communicate issues and situations effectively to the proper channels. Respond and resolve assignments in a timely manner. Log status of work in the database accurately and progressively. Create documentation for new technology and support processes. Create, review and update knowledgebase articles for customers and IT colleagues. Participate in the deployment of new or replacement of existing technology, ensuring tasks are completed on-time and meet quality and service standards. Testing and implementation of hardware and software. Participate in projects. Keep abreast of technology trends, especially those that relate to the educational environment. Attend meetings and briefings related to computing support. Participate in committees and task forces as assigned. Collaborate with University and other Campus Information Technology departments in the development of strategic and tactical plans. Qualifications High School (or GED), with 1-3 years of experience in Information Technology. Knowledge of desktop operating systems such as Windows 10 and macOS. Exposure to Linux is desirable. Experience with mobile systems such as iOS and Android is preferred. Possess basic networking knowledge such as DHCP, TCP/IP, etc. Experience in supporting Microsoft Office Suites. Exposure in supporting web conferencing systems such as Microsoft Teams and Zoom. Exposure in academic software support is a plus. Exceptional customer service skills. Excellent verbal and written skills. Ability to interact with audiences from a diverse background. Ability prioritize work to meet deadlines. Maintain positive and professional outlook at all times. Ability to maintain composure under pressure. Great interpersonal skills. Ability to work in a team environment. Work independently with minimal supervision. Ability to support IT Core Values by focusing on improvements and believes in our team and partners throughout the university, learning from mistakes, being accountable for actions and showing determination, focus, and tenacity.