Leader, Talent Acquisition Operations

Leader, Talent Acquisition Operations

Are you passionate about operational excellence in Talent Acquisition? We're seeking a dynamic and strategic Leader, Talent Acquisition Operations to elevate our hiring experience and recruitment support function. In this critical role, you'll lead a high-performing team of Recruiting Coordinators and Specialists, driving service excellence, process efficiency, and compliance across our hiring lifecycle.

What your day would be like

You are responsible for:

• Leading the daily operations of the recruiting coordination team to ensure timely, high-quality support for recruiters, candidates, and hiring managers.
• Driving operational excellence across interview scheduling, offer processing, background checks, and onboarding workflows.
• Collaborating with Talent Acquisition and HR leadership to identify and implement process improvements.
• Ensuring compliance with hiring policies, regulatory standards, and internal audit requirements.
• Supporting change management and training efforts for new tools, systems, and workflows.
• Championing a culture of customer service, collaboration, and continuous improvement.

The kinds of people we want to talk to have done many of the following:

• Led or managed recruiting operations teams in a corporate or large-scale hiring environment.
• Partnered with HRIS or IT teams to implement or optimize ATS, CRM, or onboarding systems.
• Ensured compliance with OFCCP, EEOC, or other regulatory bodies within a hiring context.

If you're a proactive, process-minded leader who's ready to make a lasting impact on talent acquisition operations, we want to hear from you. Join us and help elevate our hiring strategies and candidate experience to the next level.

Apply today and be part of building the future of our workforce.

• Bachelor's Degree in Human Resource Management, Business Administration or related field preferred
• PLUSfive (5) years' experience in Talent Acquisition/Recruitment operations/support or other directly related Human Resources discipline
• OR combination of nine (9) years directly related education and experience.
• Demonstrated leadership skills required.

• In depth knowledge of SAP SuccessFactors applicant tracking system and experience with functional level system administration
• Strong knowledge of federal compliance programs and requirements.
• Strong interpersonal, verbal and writing skills with the proven ability to teach, train, coach and develop staff.
• HR and/or project management certification (SHRM-SCP, SPHR, PMP, CAPM, etc.)

1) Leadership and coordination of the Talent Acquisition Operations team of Recruiting Coordinators and Recruiting Specialists.

2) Provides training, coaching, counseling and encouragement to TA Operations team.

3) Maintain recruitment documentation and ensure information in applicant flow database and job files are complete, accurate, and legally compliant. Maintain security and confidentiality of candidate information.

4) Perform functions that ensure on-boarding of new, promoted, and transferred candidates is consistent company-wide and provides the optimum candidate experience.

5) Oversees team schedules, assign tasks and services, and focuses team effort on continuous process improvement to maximize team output.

6) Monitors expenditures of department ensuring prudent use of company money and resources.

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). Arizona Public Service is a smoke free workplace.