IT Project Manager

• Information Technology (IT) Project Manager: Directly manages information technology projects to provide a unique service or product.

• Act as a primary stakeholder in the underlying information technology (IT) operational processes and functions that support the service, provide direction and monitor all significant activities so the service is delivered successfully.
• Coordinate and manage the overall service provided to a customer end-to-end.
• Develop system, network, performance, and cybersecurity requirements.
• Ensure that appropriate Service-Level Agreements (SLAs) and underpinning contracts have been defined that clearly set out for the customer a description of the service and the measures for monitoring the service.
• Ensure that system, network, performance, and cybersecurity requirements are included in contract language and delivered.
• Gather feedback on customer satisfaction and internal service performance to foster continual improvement.
• Identify and address cyber workforce planning and management issues (e.g. recruitment, retention, and training).
• Lead and oversee budget, staffing, and contractual performance of project work
• Manage the internal relationship with information technology (IT) process owners supporting the project, assisting with the definition and agreement of Operating Level Agreements (OLAs).
• Participate in the acquisition process as necessary.
• Perform needs analysis to determine opportunities for new and improved business process solutions.
• Provide advice on project costs, design concepts, or design changes.
• Work with other service managers and product owners to balance and prioritize services to meet overall customer requirements, constraints, and objectives.
• Conduct import/export reviews for acquiring systems and software.
• Develop methods to monitor and measure risk, compliance, and assurance efforts related to specific projects.
• Ensure that all acquisitions, procurements, and outsourcing efforts address information security requirements consistent with organization goals.
• Provide ongoing optimization and problem-solving support.
• Provide recommendations for possible improvements and upgrades to specific projects.
• Review or conduct audits of information technology (IT) projects.
• Review service performance reports identifying any significant issues and variances, initiating, where necessary, corrective actions and ensuring that all outstanding issues are followed up.
• Evaluate the effectiveness of procurement function in addressing information security requirements through procurement activi ties and recommend improvements.

Required Knowledge

• Knowledge of capabilities and requirements analysis.
• Knowledge of Cloud-based knowledge management technologies and concepts related to security, governance, procurement, and administration.
• Knowledge of functionality, quality, and security requirements and how these will apply to specific items of supply (i.e., elements and processes).
• Knowledge of how information needs and collection requirements are translated, tracked, and prioritized across the extended enterprise.
• Knowledge of how to leverage research and development centers, think tanks, academic research, and industry systems.
• Knowledge of import/export control regulations and responsible agencies for the purposes of reducing supply chain risk.
• Knowledge of Import/Export Regulations related to cryptography and other security technologies.
• Knowledge of information technology (IT) acquisition/procurement requirements.
• Knowledge of information technology (IT) architectural concepts and frameworks.
• Knowledge of new and emerging information technology (IT) and cybersecurity technologies.
• Knowledge of organizational process improvement concepts and process maturity models (e.g., Capability Maturity Model Integration (CMMI) for Development, CMMI for Services, and CMMI for Acquisitions).
• Knowledge of risk/threat assessment.
• Knowledge of service management concepts for networks and related standards (e.g., Information Technology Infrastructure Library, current version [ITIL]).
• Knowledge of the acquisition/procurement life cycle process.
• Knowledge of the organization's enterprise information technology (IT) goals and objectives.
• Knowledge of the organization's core business/mission processes.
• Knowledge of industry-standard and organizationally accepted analysis principles and methods.
• Knowledge of resource management principles and techniques.
• Knowledge of Risk Management Framework (RMF) requirements.
• Knowledge of system life cycle management principles, including software security and usability.
• Knowledge of computer networking concepts and protocols, and network security methodologies.
• Knowledge of cyber threats and vulnerabilities.
• Knowledge of cybersecurity and privacy principles.
• Knowledge of laws, regulations, policies, and ethics as they relate to cybersecurity and privacy.
• Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).
• Knowledge of specific operational impacts of cybersecurity lapses.

• Intermediate level personnel will have 4 to 6 years of experience and the equivalent of a BS/BA in a cyber-related field. Direct experience or certifications may substitute for the academic credentials.