Client Partner - Chicago

Client Partners play a key role in our growth strategy and are tasked with rapid business expansion within their assigned accounts, responsible for growth, health, and future prospects of account relationships. This role requires extensive CxOs level relationship building and executive connects, as well as a focus on revenues, operating margin, customer satisfaction, and employee growth and development. Bring top-notch consulting /relationship management skills and a deep appreciation of IT tools, techniques, systems and solutions. The Client Partner will be held accountable against Measurable Revenue/Profit Growth within set timelines.

In this role, you will

The individual needs to have had a strong pedigree of leading similar relationships and having grown them in previous roles.

• Drive profitable growth of the account relationships in the region
• Review the performance metrics of the account with the delivery, operations, and finance teams on regular basis
• Be part of senior management reviews for the performance metrics of the account relationship
• Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and implement it for the account relationship
• Have regular meetings and collaborate with the customer decision makers and influencers.
• Have a complete understanding of the relationship position within the accounts
• Be responsible for execution and customer satisfaction in all the revenue portfolios within the accounts
• Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account
• Shape the thought leadership agenda
• Actively drive execution of the Digital/ Transformation/innovation agenda for the portfolio

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3-4 days a week in a client or Cognizant office in and near Chicago, IL. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

What you need to have to be considered,

• Minimum 20 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
• Experience managing Client P&L $35 + Million dollars including reporting and metric assessment for the account.
• In depth understanding of business domain, technology, and services domains
• Understanding and thought leadership in technology, services and business trends and their direct and indirect impacts on the outcomes
• Strong experience with the global service delivery model
• Candidates must have experience building and maintaining long-term relationships at senior (CXO and CXO-1) levels. They must be comfortable presenting to C-level executives, and senior business and technology leaders, and must be persuasive and influential
• Experience in digital services/solutions
• This role requires strong leadership skills
• Must be detail oriented and able to maintain all facets of complex assignments.
• Strong executive presence and gravitas
• Minimum BS Degree or equivalent experience.

These will help you stand out

• MS or MBA degree preferred
• A strong performance track record of handling different portfolios-ranging from sales, new sales, programs, and existing annuity business
• Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences
• Being able to make knowledgeable conversations with clients in Digital Area/trends in the industry
• Must be able to navigate a large organization, work in a highly matrixed organization and have the power of persuasion through content and confidence
• Excellent problem solving, communication, and client management skills are crucial
• BFSI Industry Experience

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.