New

Supervisor I, Security

Massachusetts General Hospital
United States, Massachusetts, Boston
66 Blossom Street (Show on map)
Apr 15, 2025
Assists with the day-to-day site/shift operation. Supervises operational personnel, assures appropriate security response, proper follow-up occurs on all incidents, and all documentation is accurate and complete. Participates in the formulation and implementation of departmental strategic planning, represents the department and/or shift on interdepartmental and intradepartmental committees, participates in the annual preparation of the department budget, and ensures that hospital employees, visitors, and patients heed hospital policies and practices relating to security issues. Essential Functions Is responsible for the day-to-day operation of the site/shift; assumes charge responsibilities in the absence of the shift manager and takes a lead role in responding to emergencies or major occurrences that require departmental intervention. -Assumes all operational duties and responsibilities of security officer when appropriate. -Participates in interviewing and hiring process for operational staff; provides orientation to new employees; evaluates capability, performance, efficiency, and appearance of staff on a routine basis, completing formal performance evaluations annually. -Assesses and participates in the training needs of operational staff -Ensures that hospital security regulations are enforced and that criminal violations and security problems are investigated and appropriately reported to management and law enforcement agencies. -Conducts security surveys/analyses/ALERT program to determine vulnerability and risk to the Institution and communicates risk reduction recommendations to appropriate parties. Education Bachelor's Degree Criminal Justice preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Supervisory Certification [CHSS] - International Association for Healthcare Security and Safety preferred Personal Drivers License, MGH Security RMV Check/Registry of Motor Vehicles Driving Report - MGB Internal preferred Experience Experience working in security or police training 5-7 years preferred and Supervisory experience 2-3 years preferred Knowledge, Skills and Abilities - Strong interpersonal and communications: Effectively interact with all people. - Handle a variety of stressful situations. - Customer service: accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible. - Strong problem solving: critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes. - Ability to deal with and de-escalate anxious/stressed people and manage aggression. - Competent to ensure compliance with local, state, and federal laws, hospital policies, and procedures. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.