Supervisor, Fare Collections

The Fare Collections Supervisor maintains and ensures the collection of all Metro Transit bus cash fare revenue and revenue-ridership data, including the direct supervision of Vault Pullers. Work is primarily performed in a garage setting where you will occasionally be required to work near moving parts or equipment as well as being frequently exposed to fumes, particles and loud noises. This position also requires you to lift up to forty-five (45) pounds on a frequent basis during an average eight-hour shift and occasionally push mobile equipment weighing up to 2,000 pounds.

*This recruitment will establish a six (6) month Eligibility List for current and future vacancies.

• Plans, assigns, reviews, and monitors the work of a staff of 10 Fare-Collections Specialists located at five Metro Transit facilities engaged in gathering revenue and data from Fare Collection equipment and securing them to a FC depository.

• Perform inspections and monitor all Fare Collection facilities/equipment to observe compliance with established Council procedures and regulations and to provide expedient resolution of operational and fare collection problems, including scheduling of maintenance.

• Ensure safe collection and transportation of Council revenues via an armored service provider as well as reviewing/preparing daily activity reports to ensure a secure and accurate collections process.

• Ensure all computer and GFI operating systems are operational and accurate in addition to adherence of security and surveillance procedures

• Monitor compliance to Council and departmental policies and procedures and remediate and provide directions whenever necessary.

• Control transfer inventory levels, check usage trends and prepare requisition documents to procure bus transfer stock, uniforms, and operating supplies as needed for the efficient operation of Fare Collections activities.

• Make recommendations regarding discipline/ rewarding of subordinates; authorize leave and overtime; evaluate employee performance and participates in the hiring progress by conducting interviews and making hiring recommendations.

• Developing a daily strategy to ensure all at risk data is retrieved from FC equipment on board buses; perform audits to ensure transfer levels on board buses are optimal.

• Preparation of daily statistical reports indicating Fare Collections performance and resource usage and availability.

• Act as liaison to other departments and business partners to provide for an efficient regional bus transportation system and complete inter-departmental work orders as needed.

• Performs all other duties as assigned.

Education/Experience Requirements:

• High school diploma/GED with six (6) years of experience AND at least one (1) year of experience in management, supervision or leadership.
• Associate degree with four (4) years of experience AND at least one (1) year of experience in management, supervision or leadership.
• Bachelor's degree or higher with two (2) years of experience AND at least one (1) year of experience in management, supervision or leadership.

• Leading Self-Personal Effectiveness Certificate
• Leading Self-Communication Certificate
• Leading Self-Business Skills Certificate
• Leading Others-Preparing for Supervisor Certificate

• Must have a valid driver's license with an acceptable driving record per Metro Transit standards.

• Intermediate skill in Excel and Word including generating financial and statistical reports.
• Project management - Plan and lead projects to successful completion.
• Asset protection and security monitoring, identify areas of security concerns.
• Problem/conflict resolution skills and techniques particularly supervising in a union environment.

• Knowledge of management practices, principles of supervision, performance management and ability to perform coaching, counseling, mentoring, staff development, training, performance improvement, and discipline.
• Skill in providing effective work direction to staff.
• Basic technical skills in looking at mechanical fare collection equipment and having an understanding of how/why it would have malfunctioned, in order to coordinate repairs.
• Communicates clearly and effectively both orally and in writing to all levels of people inside and outside the organization, including possessing good grammar, voice and diction.
• Knowledge of computer operation and software applications, including skill in basic word processing, spreadsheet applications, and Windows operating system.
• Must have analytical, detail-orientation, and math skills to create and analyze reports.
• Ability to manage multiple responsibilities/priorities simultaneously.
• Problem analysis and resolution skills.
• Ability to operate standard office equipment like facsimile, printer, and copier.

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

• We review your minimum qualifications.
• We request your Work Record Evaluation (ATU employees only).
• We rate your education and experience.
• We conduct a structured panel interview.
• We conduct a selection interview.